Senior Vice President, Client Operations Manager

BNY Mellon • New York, NY

25d • $102,000 - $200,000 • Onsite

About The Position

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary. We’re seeking a future team member for the role of Client Service Manager to join our team. This role is located in New York, NY (4 days in office expectation) In this role, you’ll make an impact in the following ways: Manage multiple client service teams responsible for providing quality support to clients with transactions and resolving operational issues on a daily basis. Maintain familiarity with industry best practices and seek opportunities to implement as appropriate, setting policies and procedures for teams managed. Contribute to the development of strategic initiatives designed to improve the overall client service experience and enhance team productivity and quality. Resolve highly complex or non-routine issues or inquiries from senior-level or key individuals at clients, maintaining relationships with business leaders to report client trends and needs.

Requirements

• Bachelor’s degree or the equivalent combination of education and experience is required; MBA preferred.
• 7-10 years of total work experience with at least 1-3 years of management experience preferred.
• Experience in an operational area and/or client services preferred.
• Proven ability to recruit, direct, motivate, and develop staff, maximizing their individual contribution and professional growth.
• Experience managing multiple client service/support teams supporting multiple, complex client accounts.

Nice To Haves

• MBA preferred.
• 7-10 years of total work experience with at least 1-3 years of management experience preferred.
• Experience in an operational area and/or client services preferred.

Responsibilities

• Manage multiple client service teams responsible for providing quality support to clients with transactions and resolving operational issues on a daily basis.
• Maintain familiarity with industry best practices and seek opportunities to implement as appropriate, setting policies and procedures for teams managed.
• Contribute to the development of strategic initiatives designed to improve the overall client service experience and enhance team productivity and quality.
• Resolve highly complex or non-routine issues or inquiries from senior-level or key individuals at clients, maintaining relationships with business leaders to report client trends and needs.

Benefits

• BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy.
• We provide access to flexible global resources and tools for your life’s journey.
• Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level