Senior Vice President, Account Management

Morningstar•Chicago, IL

22d•Hybrid

About The Position

The Group Morningstar seeks an Account Manager to oversee the relationships of our institutional clients that license our managed accounts, fiduciary services and custom model offerings including Advisor Managed Accounts and Morningstar Plan Advantage. The Account Management Team serves as the backbone for our client relationships and success. The team has a large reach with a variety of internal teams (Product, Operations, Implementations, Technology, Legal, Compliance, Investment Methodology, Marketing, and Sales) in order to deliver the best overall strategies and initiatives for our clients. We do this by fostering high touch and deep-rooted relationships with our institutional clients. The Role: As a Senior Vice President, Account Manager, you will be responsible for the overall ongoing relationship for your recordkeeping clients. In addition, you will partner with Sales on new opportunities, collaborate with Marketing on initiatives to drive plan and participant adoption, work with legal counsel and clients on contract negotiations, lead the discussions in every area of the client relationship including senior level client meetings, strategy planning, annual and quarterly update meetings, methodology and investment related topics, due diligence and corporate security audits. As a Senior Vice President, Account Manager, you’ll continue to expand on a product/industry knowledge set in order to maximize efforts for your clients. Lastly, you will also work to identify new business opportunities within existing client relationships and come up with creative solutions to help in the marketplace. In doing so, you will help act as a lead product and/or post-rollout and strategy advisor. This may also include renewals and some new business negotiations.

Requirements

10+ years of relevant work experience, or shown success in managing a book of business and servicing accounts
Extraordinary written, verbal and presentation skills
Understanding of mutual funds, financial/investment concepts and retirement market
Strong analytical, reporting and project management skills
Can independently organize many moving parts to multiple client relationships
Bachelor’s degree required

Responsibilities

Serve as Senior Account Manager and main point of contact for our Plan Provider and Plan Sponsor clients
Support Sales with RIA, broker-dealer and asset manager relationships.
Further foster, strengthen and drive successes of client relationships
Possess mid-level knowledge to answer a variety of product, methodology, compliance, investment and technical questions
Possess and expand knowledge of competitors’ business and offerings
Expand understanding and knowledge of Morningstar retirement products and industry, including proposed regulatory changes and the impacts on the business
Lead and coordinate model validations where clients audit the plan lineup and portfolio construction methodology components of the advice process
Develop account strategies, ensure coordination internally and partner with other Relationship Managers as needed
Partner with Marketing teams to work on client campaigns to raise adoption and promote our services to the various audiences we serve.
Partner with Implementation and Operation teams to ensure processes are executed to meet client expectations
Collaborate with Morningstar Product team to ensure client feedback and implications are being represented in product roadmap decisions
Proactively engage with clients on new enhancements to our services
Work with our Consultant Relations team to make sure that all relevant parties are working together.
Help clients to strategize on programs and initiatives to further drive adoption of our services
Collaborate with Sales to help identify opportunities for service upsells which add value for both client and Morningstar throughout the relationship

Benefits

Financial Health
75% 401k match up to 7%
Stock Ownership Potential
Company provided life insurance - 1x salary + commission
Physical Health
Comprehensive health benefits (medical/dental/vision) including potential premium discounts and company-provided HSA contributions (up to $500-$2,000 annually) for specific plans and coverages
Additional medical Wellness Incentives - up to $300-$600 annual
Company-provided long- and short-term disability insurance
Emotional Health
Trust-Based Time Off
6-week Paid Sabbatical Program
6-Week Paid Family Caregiving Leave
Competitive 8-24 Week Paid Parental Bonding Leave
Adoption Assistance
Leadership Coaching & Formal Mentorship Opportunities
Annual Education Stipend
Tuition Reimbursement
Social Health
Charitable Matching Gifts program
Dollars for Doers volunteer program
Paid volunteering days
15+ Employee Resource & Affinity Groups