Senior Vendor Relationship Manager

AvidXchange, Inc.•Charlotte, NC

17h•Hybrid

About The Position

The Senior Vendor Relationship Manager works to establish and maintain third-party relationships that produce efficient, high-quality operational results. You will be responsible for ensuring our third-party service providers deliver the desired outcomes within contracted service levels. You will be a valuable operations expert that partners closely with business process owners and collaborates across teams within the enterprise to de-risk and improve operations with and through third-parties. What you'll do: Evaluate strategic alignment, health, and scalability of current and potential future third-parties, facilitate sourcing requirements gathering and business-readiness for outsourcing activities, support business case development for incremental spend, support Procurement-led RFP and contracting processes, and establish clear commercial guardrails to mitigate risk for the operation and extended customer experience Develop & maintain strong and productive relationships with internal customers and third-party counterparts Review and process third-party financial transactions, maintaining alignment with Finance to ensure accurate financial reporting at regular intervals Monitor performance to ensure contractual service levels are met or exceeded Proactively identify and mitigate risks associated with third-parties, using existing and/or suggesting improvements to program governance processes Proactively manage third-party contracts and commercial changes, including amendments, renewals, and terminations in line with strategic business plans Lead regular service review meetings and assist in identifying need, defining, and implementing third-party process improvements Coordinate regular on-site due diligence visits and audits Partner with business process owners and other internal teams to develop, maintain, and execute on secure access, support, and incident management procedures Partner with internal and external teams on third party-impacting incidents to ensure understanding, resolution, and accountability to address customer and financial implications and future risk mitigation Maintain and enhance the comprehensive record of third-party operators and corresponding documentation for each third-party service program Identify and regularly report third-party metrics for inter-team transparency

Requirements

Minimum of 5+ years of relevant experience
Exemplary business partnership and organizational management skills
Proficiency in managing escalations, working cross-functionally to achieve resolution, and takes pride in helping others succeed
Experience taking operational, data-driven metrics to drive decision making and value
A self-starter that can analyze, plan, lead, execute, and measure results to deliver successful outcomes, maintaining transparency, with minimal guidance or support.
Known for making sound decisions in complex situations and under pressure
Strong written and oral communication and presentation skills
Demonstrated ability to organize with strong attention to detail
Strong intellectual curiosity, critical thinking, problem-solving, and analytical skills

Responsibilities

Evaluate strategic alignment, health, and scalability of current and potential future third-parties, facilitate sourcing requirements gathering and business-readiness for outsourcing activities, support business case development for incremental spend, support Procurement-led RFP and contracting processes, and establish clear commercial guardrails to mitigate risk for the operation and extended customer experience
Develop & maintain strong and productive relationships with internal customers and third-party counterparts
Review and process third-party financial transactions, maintaining alignment with Finance to ensure accurate financial reporting at regular intervals
Monitor performance to ensure contractual service levels are met or exceeded
Proactively identify and mitigate risks associated with third-parties, using existing and/or suggesting improvements to program governance processes
Proactively manage third-party contracts and commercial changes, including amendments, renewals, and terminations in line with strategic business plans
Lead regular service review meetings and assist in identifying need, defining, and implementing third-party process improvements
Coordinate regular on-site due diligence visits and audits
Partner with business process owners and other internal teams to develop, maintain, and execute on secure access, support, and incident management procedures
Partner with internal and external teams on third party-impacting incidents to ensure understanding, resolution, and accountability to address customer and financial implications and future risk mitigation
Maintain and enhance the comprehensive record of third-party operators and corresponding documentation for each third-party service program
Identify and regularly report third-party metrics for inter-team transparency

Benefits

18 days PTO
11 Holidays (8 company recognized & 3 floating holidays)
16 hours per year of paid Volunteer Time Off (VTO)
Competitive Healthcare
High Deductible Heath Plan Option that has $0 monthly premium for teammate-only coverage
100% AvidXchange paid Dental Base Plan Coverage
100% AvidXchange paid Life Insurance
100% AvidXchange paid Long-Term Disability
100% AvidXchange paid Short-Term Disability
Employee Assistance Program (EAP) - Provides counseling services, legal and financial consultations and health advocacy for Teammates and their eligible dependents
Onsite Health Clinic with Atrium Health - available to Teammates and their eligible dependents
401(k) Match: 100% match on the first 3% of your salary, plus 50% match on the next 2%
Parental Leave: 8 weeks 100% paid by AvidXchange
Discounts on Pet, Home, and Auto insurance
WeeCare Childcare Service: helps teammates find affordable daycare, childcare, and tutors 40% less expensive than traditional daycare centers
Perks at Work: free discount program that provides teammates the opportunity to save on items from electronics, movie tickets, car buying, vacations, and more
Onsite gym fitness center, yoga studio, and basketball court
Tuition Reimbursement up to the federal maximum of $5,250
Hybrid Workplace Flexibility
Free parking