Senior Value & Adoption Advisor

Optimizely • Austin, TX

6d

About The Position

As the Optimizely AI (Opal) & AI-focused Adoption Advisor you will leverage your experience in consultative customer service/sales, solution optimization, and strong project management to help customers identify and implement Opal- and AI-driven workflows that increase the value they realize from their Optimizely DXP solutions. You will become a subject matter expert in Opal's AI capabilities and its connection to Experimentation, CMS, CMP, ODP, and the broader Optimizely ecosystem.

Requirements

• 2+ years of experience in customer consultation, product adoption, professional services, marketing technology, data-driven optimization, or AI/automation workflows.
• Strong collaboration and communication skills at all levels of an organization, including end users, vendors, management, and executives.
• Able to successfully manage and execute on AI-driven customer projects end-to-end in a fast-paced, dynamic environment.
• Experience working with data, analytics, or workflow automation tools (Opal, ChatGPT, or similar AI platforms preferred), with strong organization and attention to detail.
• Able to translate business problems into AI workflows or automation recommendations that improve productivity, insights, or decision-making.
• Comfortable working with structured and unstructured data and evaluating customer readiness, use cases, and adoption signals across multiple products.
• Work efficiently in a dynamic setting engaging with numerous customers and supporting them through AI onboarding, enablement, and value realization.

Nice To Haves

• Experience working with global customers preferred.

Responsibilities

• Build on previous product experience, cross-functional partnerships, and internal learning to become a subject matter expert in Opal and core AI use cases across Optimizely's products. This includes understanding Opal's AI workflows, credit consumption model, and common cross-product usage patterns.
• Deliver white glove customer experiences by consulting directly with high-risk or low-adoption accounts to assess their Opal usage, identify blockers, evaluate AI workflow maturity, and provide actionable guidance.
• Provide strategic guidance to support the adoption of Opal and product-embedded AI features, driving full value realization and helping customers implement scalable, efficient processes powered by AI.
• Support a unified customer experience by collaborating with Product, Customer Success, Onboarding/Education, and Professional Services to drive outcome-focused value through Opal's capabilities and integration across the Optimizely suite.
• Manage all aspects of Opal adoption including scorecard analysis, maturity assessments, industry benchmarking, identification of AI-driven opportunities, and recommendations for future product functionality or workflow optimization.
• Maintain and provide comprehensive reporting on key business impacts including Opal adoption trends, credit usage patterns, churn reduction, and overall customer value outcomes tied to AI workflows.
• Help drive a continuous improvement environment by identifying opportunities to simplify and streamline Opal-related processes, playbooks, and cross-functional recommendations.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees