Senior UX Writer

Better Mortgage • New York, NY

18h

About The Position

Better is the first AI-native mortgage and home equity finance company, revolutionizing one of the largest financial markets in the world. We make home finance radically more transparent; using AI and proprietary technology to eliminate friction from the mortgage process through our industry-leading AI platform, Tinman®, and the first voice-based AI mortgage assistant, Betsy™. Our mission is simple: make homeownership cheaper, faster and more accessible by transforming how people buy and finance homes.

The facts that speak for themselves:

- We’ve funded over $110 billion in loans (more than any other fintech in the US!)
- Raised over $1.2 billion in equity capital to modernize the $15 trillion mortgage industry
- Better’s propriety AI platform makes us an award-winning lender:
- Fintech Breakthrough Award 2025: Best Lending Innovation
- Yahoo! Finance (Jan 2025): Best Mortgage Lender for First-Time Homebuyers – Best for quick approval
- Yahoo! Finance (2025): Best Online Mortgage Lender
- Money Magazine (2025): Best for fast closing
- Forbes (2023): Best Online Mortgage Lender

We’re building the future of home finance—and we’re looking for smart, driven, ambitious innovators who are ready to tackle the most impactful work of their careers.

A Better Opportunity

The Senior UX Writer plays a critical role in shaping and elevating the user experience across our digital products. This role is responsible for crafting clear, concise, and user-centered content across all customer touchpoints, ensuring users navigate our platforms with clarity and confidence.

This is a highly hands-on position with direct exposure to executive leadership, including the CEO. The ideal candidate brings strong ownership, strategic thinking, and the ability to translate product vision into precise, impactful content aligned with business goals.

Requirements

• Bachelor’s degree in English, Communications, Journalism, Human-Computer Interaction, or a related field
• 5–8+ years of experience in UX writing or content design; experience in fintech, regulated, or complex product environments preferred
• Experience collaborating with executive leadership
• Excellent writing, editing, and communication skills with a user-first mindset.
• Strong understanding of user-centered design principles and digital product UX.
• Experience conducting user research and usability testing.
• Familiarity with design tools (Figma) and agile product workflows.
• Knowledge of accessibility standards and best practices.
• Collaborative spirit; able to work effectively with cross-functional teams.

Nice To Haves

• Experience in highly regulated industries or localization for global audiences.
• Understanding of content management systems (CMS), HTML/CSS basics, and conversational interfaces (chatbots, voice UI).
• UX Writing certification (e.g., UX Writing Hub, Nielsen Norman Group) a plus.

Responsibilities

• Create clear, concise, and engaging copy for user interfaces, microcopy (buttons, error messages, instructional text), help articles, and notifications.
• Collaborate closely with designers, product managers, engineers, and researchers to ensure content aligns with user needs and business objectives.
• Develop and maintain content style guides and standards for tone, consistency, and brand voice across platforms.
• Conduct and apply user research and testing to optimize copy for usability and clarity.
• Edit and revise existing content for improved readability, accessibility, and effectiveness.
• Document and maintain copywriting guidelines and best practices.
• Actively participate in design and content brainstorming, usability reviews, and feedback sessions.

Benefits

• Day One Coverage – Your benefits begin on your first day, so you’re supported from the start
• Nationwide Medical, Dental & Vision Coverage – Comprehensive plans that travel with you, wherever you are
• Mental Health Support When You Need It – Immediate access to virtual therapy with licensed providers for you and your eligible dependents (ages 6+), with your first few visits covered at no cost!
• Health Savings Account (HSA) – Includes an employer contribution to help you plan for healthcare expenses
• Employer-Funded Dependent Care FSA – Support for childcare and/or dependent care costs
• Disability & Life Insurance – Provided at no additional cost to give you added peace of mind
• Flexible PTO – Time off when you need it, so you can recharge and focus on what matters most
• Extra Perks & Discounts – Including pet insurance, savings programs, and more to support life beyond work

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level