Senior UX Strategist
About The Position
The Sr. UX Strategist, Web Projects position is a senior individual contributor role on 829's Experience, Strategy & Design team. We are looking for a hybrid thinker-doer with strong agency experience who thrives in both upstream brand strategy and downstream UX execution. In this role, you will bridge the gap between high-level business consulting and tactical digital execution, expertly connecting the dots across our clients' brands, businesses, and audiences to create highly engaging and high-performing experiences. By collaborating with clients and 829's in-house team of designers, content strategists, developers, producers and account managers, you formulate a successful foundation for website architecture and ensure that it's upheld through both waterfall and agile processes. This position involves consistent client presentations and stakeholder management. We are looking for someone who brings exceptional ideation skills to the table, is confident in owning presentations and deliverables, is highly collaborative and self-directed, and is an excellent communicator.
Requirements
- Agency Experience: 5+ years of experience - while we will consider candidates with client side experience, past work in an agency background is strictly required for this role.
- Exceptional Presentation Skills: Exceptional communication, presentation and organizational skills. You must be highly adept at facilitating client workshops and commanding executive presence.
- End-to-End Portfolio: A portfolio or previous work samples that clearly exhibits the ability to conduct research and translate your findings into strategic IA artifacts, including personas, research, user flows, sitemaps and wireframes.
- Design Tool Mastery: Advanced Figma expertise for complex wireframing and prototyping.
- Applied AI Expertise: Hands-on AI expertise, actively leveraging LLMs like Gemini, Claude, and ChatGPT to accelerate research synthesis, content ideation, and strategy workflows.
- Data-Driven Mindset: Proven experience translating quantitative data from Google Analytics, heatmapping tools, and custom surveys into actionable UX recommendations.
- Project Ownership: The ability to problem-solve, confidently make decisions and lead projects with empathy and authority.
- Cross-Functional Acumen: An understanding of how websites are built using waterfall and agile processes, and the awareness to collaborate with designers, developers and other personnel when necessary. You should also have an understanding of integrated digital marketing and its various components, with the foresight and understanding to loop in additional marketing disciplines beyond Web when appropriate.
Nice To Haves
- Experience with SEO, writing, and content strategy.
- Experience with Conversion Rate Optimization (CRO) and Cro platforms.
Responsibilities
- Strategic Client Facilitation: Develop relationships with clients. You know everything about your clients' goals, personalities, and priorities. Confidently communicate strategic rationale and research behind proposed directions and recommendations to client teams.
- Ability to take on 4-5 projects concurrently; comfortable with fluid context shifting across domains and project details.
- Upstream Business & Brand Strategy: Conduct qualitative and quantitative research around the client's brand, competitors, industry leaders, users, and analytics. This includes leading rigorous competitive research, comprehensive UX audits, and user behavior analysis utilizing Heatmaps and Google Analytics.
- Robust UX Research: Execute end-to-end UX research (both qualitative and quantitative). You will conduct competitive, industry, and user research through in-depth interviews, workshops, surveys, user testing, and any other format that gets you the insights you need. You will lead survey creation and review, ensuring all questions are unbiased and yield statistically significant data.
- Downstream UX Execution: Create the architectural foundation of large-scale websites. You will translate your insights into measurable website goals, define user personas, create user journey maps, and craft thorough sitemaps and information architecture. Additionally, you will build structural wireframes and user flows to seamlessly translate strategy into actionable layouts.
- UX Best Practices: Ensure that protocols and principles of UX are being followed. Evolve processes, offerings, deliverable formats, and when you see opportunities to make improvements.
Benefits
- Remote Workplace. You have the option to work at our office in Boston or remotely in one of these states: AZ, CA, CO, CT, FL, ID, IL, KY, ME, MD, MA, MI, MO, NV, NH, NJ, NY, NC, SC, OH, OK, PA, RI, TN, TX, UT, VA.
- Paid Time Off. Receive generous paid vacation benefits that increase each year you’re with us, 12 Company Holidays, and Summer Fridays from Memorial Day through Labor Day.
- 401K + Match. 401K plan with 4% Safe Harbor employer match after one year of employment and financial literacy services provided through our retirement provider.
- Life Insurance Benefit. No-cost coverage to ensure peace of mind for your family.
- Short Term Disability Benefit. We've got you covered if you need to be OOO with an illness or injury that keeps you out of work.
- Healthcare. Choose from several competitive healthcare plans for you and your family with 80% employer coverage for all medical and dental premiums, 100% employer coverage for vision, and the option to participate in the FSA program.
- Commuter Benefits. Allocate pre-tax funds towards your commute to save up to 40% per year in transportation expenses.
- Continuing Education. Access to monthly team-led webinars, exclusive 829-cohort based learning, digital course platforms, and funding opportunities to attend national conferences and events.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
