Senior UX Researcher

Optimum • New York, NY

31d • $133,661 - $219,586

About The Position

We're seeking a passionate and experienced Senior UX Researcher to join our Product Design and Research team and drive human-centric design decisions. As a Senior UX Researcher you'll be responsible for conducting generative and evaluative research to understand user behavior, preferences, and needs, translating findings into actionable insights to enhance our products’ usability and overall user experience. We’re a data-driven design shop, and we believe that a deep understanding of our users is the key to our success. Your work will be at the heart of all we do, and you’ll be part of a team of talented UX/UI Designers that crave insights only you can provide.

Requirements

• Master’s degree in Human-Computer Interaction, Psychology, Anthropology, or related fields. Or, equivalent depth and breadth of experience in the field
• Proven experience (5 years or more) in UX research or a similar role within product development
• Proficiency in conducting research using a variety of methodologies and tools such as surveys, interviews, usability testing, and analytics, including a thorough knowledge of when and how to apply them as the needs of a project dictate
• Comfortable working collaboratively and independently in a fast-paced, dynamic environment
• Strong project management and organizational skills, with experience running multiple projects/assignments simultaneously and meeting deadlines
• Strong analytical and problem-solving skills with the ability to translate data into clear and actionable, applied insights
• Strong stakeholder management capabilities, and experience advocating for high impact research and the incorporation of research findings into product and design decisions
• Keen understanding of both responsive web and native mobile app design, including research principles and best practices
• Demonstrated expertise with design thinking principles and empathy as a driver of innovation
• Track record of delivering research within an Agile framework

Nice To Haves

• 7 years or more in UX research or a similar role within product and software development
• Some experience with UX/UI design tools such as Sketch, Adobe XD, or Figma, especially with regards to prototyping for research purposes
• Experience in the unique requirements of UX research and design of Video experiences, both streaming and traditional cable
• Knowledge of statistical analysis and data visualization techniques

Responsibilities

• Research Planning: Develop research plans, employing various methodologies such as semi-structured interviews, surveys, diary and ethnographic studies, usability tests, and analytics to achieve research goals and answer research questions
• Research facilitation: Collect qualitative and quantitative data to uncover user pain points, preferences, and behaviors, as well as feedback on product features and interfaces, ensuring a deep understanding of user need
• Data Analysis: Analyze data gathered from research activities, derive meaningful insights, and present findings to cross-functional teams to guide product decisions
• Collaboration: Embed within 1-2 scrum teams and work closely with product managers, designers, engineers, and other stakeholders to identify, and advocate for, high impact user research and ensure that research guides our prioritization and strategic roadmaps
• Scoping: Work with the UX Research Manager to scope research needs for, and across, scrum teams you support
• User-centered advocacy: Develop user personas, journey maps, and other artifacts based on research findings, encouraging and enabling the team to empathize with users and design solutions that meet their needs
• Continuous Learning: Stay updated with industry trends, best practices, and emerging technologies in UX research, contributing innovative ideas to enhance the overall user experience
• UX teamwork: Be a supportive teammate to the broader Product Design and Research team, and specifically within the Research group to enable mutual growth and development through feedback, mentorship, and internal projects

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level