Senior UX Researcher

TriNet•Atlanta, GA

50d•$100,800 - $201,600•Remote

About The Position

The Senior User Experience Researcher (UXR) will use human-centered design principles to drive improvements and generate new products and services that are intuitive, accessible, and seamless. Responsibilities include developing a deep understanding of our customers and internal colleagues, conducting user experience (UX) research, collaborating with cross-functional teams, inspiring change, delivering oral and written presentations, and sharing actionable insights.

Requirements

Bachelor's Degree in Anthropology, Human-Computer Interaction (HCI), Human Factors, Psychology, or a related field required
Typically 5+ years professional experience in the enterprise or other complex software space, as a user experience researcher required
Typically 5+ years experience with evaluative and generative research required
Knowledge of research methods through all phases of software development (including usability testing, interviews, contextual inquiries, persona development, etc.)
Understand data analysis and synthesis
Ability to formulate clear and understandable reports and present/communicate findings to internal leadership teams
Skillfully give and receive feedback to and from stakeholders and manager
Effective presentation, verbal and written communication skills, and ability to facilitate collaborative sessions
Successfully manage multiple projects and meet deadlines
Creative problem-solving skills
Ability to navigate complex stakeholder relationships
Ability to lead and influence without authority
Align UX research studies with product and business goals
Ability to coach or mentor less experienced UX Researchers

Nice To Haves

Master's Degree in Anthropology, Human-Computer Interaction (HCI), Human Factors, Psychology, or a related field preferred

Responsibilities

Champion the user throughout the product development lifecycle
Own UX research projects by planning and conducting UX research for software products and potentially for services
Determine the appropriate UX research method or mix of methods based on stakeholders’ research questions
Develop a research plan, collect data and analyze, synthesize and summarize qualitative and quantitative data to inform design decisions
Present UX research findings and insights
Screen, recruit and schedule research participants
Use readily available technology for remote UX research
Evangelize UX research
Share ways to improve UX research processes, collaboration with other teams, etc.
Performs other duties as assigned
Complies with all policies and standards