Senior UX Operations Program Manager, Shopping, UX

Google•San Francisco, CA

About The Position

At Google, we "Focus on the user and all else will follow." UX Programs & Operations drives projects by increasing communication, streamlining the UX design process, and fostering a culture of user-centered development. You will join our multi-disciplinary UX team, collaborating with Engineering and Product Management, to create industry-leading products based on user insights. As a UX Program Manager, you will combine expert project management with a passion for user experience to improve the design of products used by billions. Your role is to plan projects, define milestones, assess risks, create actionable insights, and ensure deadlines are met. You will harmonize the work of various UX disciplines and cross-functional partners to drive team objectives and create innovative experiences. The Consumer Shopping UX team is responsible for the user insights and experiences to make Google the best place for people to start their shopping and travel journeys, and to support merchants in reaching billions of prospective customers. We help shoppers decide what, when, and where to buy with confidence. With the best team, a brand users love, a purposeful mission and billions of consumers seeking our help every day, we have a generation-defining opportunity to reimagine the future of commerce together. People shop on Google more than a billion times a day - and the Commerce team is responsible for building the experiences that serve these users. The mission for Google Commerce is to be an essential part of the shopping journey for consumers - from inspiration to to a simple and secure checkout experience - and the best place for retailers/merchants to connect with consumers. We support and partner with the commerce ecosystem, from large retailers to small local merchants, to give them the tools, technology and scale to thrive in today’s digital world.

Requirements

Bachelor’s degree or equivalent practical experience.
6 years of program management experience within design or UX organizations.
Experience with UX related projects and UX design, user research, or user centered development tools and methodologies.
Experience leading day-to-day operations and initiatives across an organization.

Nice To Haves

MBA or graduate degree in a management, technical, engineering field, or equivalent practical experience.
Experience leading operational and strategic initiatives across an organization.
Experience in data analysis and building spreadsheets or dashboards to explore hypotheses and develop strategic recommendations for organizational investments.
Experience with SQL and ability to synthesize data into useful formats and bring actionable insights.
Strong problem-solving skills, impeccable business judgment, and skilled at stakeholder management and communicating with executive leadership.

Responsibilities

Guide and optimize UX operational processes for product development efficiency and flexibility, including scope definition and prioritization, documentation and tracking.
Partner with cross-functional stakeholders and support organization-wide business and manage a single, consolidated process for resource allocation and prioritization and participate in Quarterly Business Reviews (QBRs) and design reviews.
Identify high-priority issues in a given domain and bootstrap the initiatives to address them, working with cross-functional partners.
Define and execute program analysis that supports organizational transparency and decision-making, including portfolio strategy (headcount allocation and cross-functional team alignment and review) and organizational health and wellbeing.
Provide clear communication to executive leadership and stakeholders regarding operational status, risks, and priorities.