Senior UX Operations Program Manager, Shopping, UX

Google•New York, NY

2h•$151,000 - $222,000

About The Position

At Google, we follow a simple but vital premise: "Focus on the user and all else will follow." UX Programs & Operations at Google drive projects within our UX organizations by increasing communication and connection points, streamlining the UX design process, and driving a culture of user centered development. Google User Experience (UX) is made up of multi-disciplinary teams of UX Designers, Researchers, Writers, Content Strategists, Program Managers, and Engineers: we care deeply about the people who use our products. The UX team plays an integral part in gathering insights about the attitudes, emotions, and behaviors of people who use our products to inspire and inform design. We collaborate closely with each other and with engineering and product management to create industry-leading products that deliver value for the people who use them, and for Google’s businesses. As a UX Program Manager (UX Programs & Operations), you will combine expert project management skills with a passion for user experience to help your team improve the design of products that are used by billions of users. You’ll plan projects, define milestones, assess risks, create actionable insights, and ensure projects meet deadlines. You’ll harmonize the work of UX Designers, Researchers, Content Strategists, UX Engineers, and other UX disciplines, while also working closely with our Engineering and Product Manager cross-functional partners, to drive UX team objectives and create innovative experiences for our business, products, and users. In this role, you will work across operational responsibilities to accomplish longer-term initiatives and business operations for Shopping UX, driving the shopping and travel journeys of users and supporting merchants. People shop on Google more than a billion times a day - and the Commerce team is responsible for building the experiences that serve these users. The mission for Google Commerce is to be an essential part of the shopping journey for consumers - from inspiration to to a simple and secure checkout experience - and the best place for retailers/merchants to connect with consumers. We support and partner with the commerce ecosystem, from large retailers to small local merchants, to give them the tools, technology and scale to thrive in today’s digital world.

Requirements

Bachelor’s degree or equivalent practical experience.
6 years of program management experience within design or UX organizations.
Experience with UX related projects and UX design, user research, or user centered development tools and methodologies.
Experience leading day-to-day operations and initiatives across an organization.

Nice To Haves

Experience with the product development lifecycle.
Experience analyzing data and leveraging insights to drive strategy.
Experience managing risks (e.g., operational, product, team health).

Responsibilities

Provide leadership and operational excellence across user experience (UX) teams to deliver the highest level of trust-building and counsel through all project interactions, while building strong collaborative relationships with appropriate stakeholders across program work.
Develop business cases and engagement with partners on continuous improvements and optimizations. Develop measurable, scalable, and repeatable processes/tools that drive seamless cross-functional collaborations/handoffs.
Run and implement investigative efforts for broader or cross-functional projects, programs, and strategies.
Contribute to the definition, integration and reporting of key UX metrics that drive a culture of user-centered development based on program needs and stakeholder input.
Manage large programs while turning chaos into an efficient organization.