Senior UX Design, Amazon Delivery Experience

Amazon • Bellevue, WA

21h

About The Position

We are looking for a Senior UX Designer to join Amazon Air, where you will shape
the strategic vision for complex operational systems at the heart of Amazon's
Air Cargo network. This is not just about designing interfaces. It is about
defining how AI technology, aviation regulation, and mission-critical operations
come together to transform how air network planners orchestrate logistics at
scale.

You will take on genuinely ambiguous challenges spanning AI capabilities,
digital systems, and operational workflows. Your work will directly influence
how planners make critical decisions about aircraft routing, capacity
optimization, and real-time adjustments, requiring you to think systemically
across AI-assisted decision-making, user experience, complex system integration,
regulatory compliance, and the dependencies between air and ground operations.

The impact is real and lasting: your design strategy will unlock new
capabilities through AI integration, drive operational excellence across
Amazon's Air Cargo network, and establish patterns that will shape how Amazon
Air grows. You will navigate competing priorities, balancing AI innovation,
immediate operational needs alongside long-term vision, and user empowerment
alongside system reliability.

To thrive here, you are a strategic designer who turns complex, undefined
problems into clear, scalable solutions. You will lead AI integration
initiatives, align product, engineering, operations, safety, and regulatory
teams, and mentor designers across the Under the Roof team. Your work will solve
today's challenges and lay the groundwork for how AI and human expertise combine
in Air Cargo logistics.

Join us in building something that matters, for the users who rely on these
systems every day, and for the customers Amazon Air serves.

Requirements

• 7+ years of design experience
• Have an available online portfolio
• Experience overseeing roadmap strategy and definition throughout the product life cycle from concept to end of lifecycle
• Experience presenting to senior leadership
• Experience guiding, training and mentoring others
• Experience designing and prototyping with tools such as Figma, Adobe Creative Cloud, or similar
• Strong portfolio demonstrating strategic design thinking and execution of end-to-end design delivery across complex programs
• Experience designing for AI-enabled workflows, including human-AI collaboration patterns, AI-assisted decision-making interfaces, or tools that integrate AI-generated outputs into operational contexts
• Expertise in AI tools and AI-assisted design methodologies

Nice To Haves

• Experience designing for logistics, supply chain, complex operational workflows, highly regulated industries or compliance-driven environments
• Experience in designing information-dense interfaces that use data visualization to surface what matters most
• Track record of successful system integration projects involving multiple platforms and data sources

Responsibilities

• Lead the long-term design vision and strategy for Amazon Air's network planning systems, balancing innovation with safety and regulatory requirements
• Synthesize qualitative and quantitative insights from field research, user studies, and operational data to identify root causes of systemic challenges and uncover innovation opportunities
• Lead strategic initiatives integrating AI capabilities into operational workflows, ensuring human-centered design principles guide automation decisions
• Partner with engineering, operations, and regulatory teams to ensure design solutions are technically feasible and compliant
• Influence product roadmaps and planning through data-informed design recommendations and strategic insights
• Drive cross-organizational alignment through compelling design narratives and strategic documentation
• Present design strategy and recommendations to senior leadership
• Develop and share design patterns and best practices that improve consistency and quality across the team
• Mentor designers on the team, elevating design craft and contributing to a strong design culture

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed