Senior UX Designer, Last Mile Transporter Experience Design
About The Position
The Last Mile Delivery Design team for Amazon Worldwide Operations defines, builds, and maintains products used by Amazon businesses globally to deliver packages. This team of experienced designers, researchers, and cartographers collaborates with product teams to understand user behaviors and needs, creating high-quality experiences. They design various experiences including the Amazon mobile delivery platform, in-vehicle digital tools, DSP 2.0, Delivery Station tools, and systems supporting addresses, geolocation, routing, and deliveries. These experiences serve multiple Amazon businesses such as Amazon Logistics, Prime Now, Amazon Fresh, Amazon Flex, Amazon Key, Lockers, I Have Space, and Retail. The team seeks high-performing design leaders to drive both strategic vision and rapid execution, delivering immediate results while exploring future opportunities. This Senior UX Design role specifically focuses on enabling transporters to safely and effectively deliver packages by providing clear guidance on destinations, tasks, and optimal routes. The role requires close collaboration with cartographers, engineers, and product managers, often extending beyond digital interfaces to real-world physical processes. Designers work hands-on in a design and prototyping studio to deeply understand customer needs and create impactful experiences.
Requirements
- 7+ years of design experience
Nice To Haves
- Experience with driving or wayfinding apps, logistics, or service design
Responsibilities
- Drive both big-picture vision and fast-paced execution
- Deliver near-term results while exploring future opportunities
- Help transporters safely and effectively deliver packages for customers, providing clarity on where they need to go, what they need to do, and the best way to get there
- Collaborate closely with cartographers, engineers, and product managers
- Work hands-on in the design and prototyping studio
- Deeply understand customer needs and create experiences that aim to meet them in the moments that matter most
- Own work end-to-end, from managing the UX backlog to developing, testing, and sharing design strategies
- Tackle complex design challenges with creative solutions
- Collaborate closely with product leaders, cartographers, and engineering teams to create robust experiences that help drivers navigate their routes safely, clearly, and efficiently
- Uphold high design standards
- Continuously improve how the team works
- Advocate for quality user experiences
- Use sound judgment
- Stay informed about users, competitors, and industry trends
- Contribute to delivering best-in-class navigation solutions
Benefits
- Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
- 401(k) matching
- Paid time off
- Parental leave
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
