Senior UX Designer, AFT - Experience Design

Amazon•Austin, TX

28d

About The Position

Want to help scale Amazon’s global fulfillment workforce, supporting them with efficient, engaging, and empowering user experiences while keeping them safe and happy? Join the Amazon Fulfillment Technologies Experience Design team (AFT-XD). We are seeking a Senior UX Designer who is passionate about the intersection of the physical and virtual worlds, reaching beyond what is shown on a screen to include the physical environment, building layout, equipment, work processes – anything and everything that impacts how work inside our fulfillment centers gets done. The ideal candidate will be a problem-solver, self-learner, and self-starter who looks around corners to identify user problems and needs, proactively initiates the design process, delivers user-centric design, and influences stakeholders to positively impact experiences within Amazon’s global fulfillment network. You will create solutions that scale, utilizing multiple tools and techniques to communicate your ideas. As a Senior UX Designer, you will work alongside a cross-functional team of designers, product managers, and engineers to invent solutions that improve the safety, productivity, and engagement of ~1M+ Amazon associates who work in Amazon’s fulfillment network worldwide. You will own and drive the user experience from a global perspective and participate in research studies to deliver simple, elegant, and highly functional designs. You will help build relationships across teams and countries, promote collaboration and efficiency, and raise the user experience bar to improve the lives of our fulfillment center team members and ultimately deliver smiles to Amazon customers. What can we offer you in return? You will be part of a growing team that will support, challenge, and inspire you every day. AFT-XD is a multidisciplinary team of designers, researchers, front-end engineers, design technologists who shape and simplify the fulfillment center experience through a human-centered design process. Our experiences are offered on a range of devices that evolve as rapidly as our operations do. You will work on complex, strategic products that rethink how fulfillment centers work. You will also have a voice in defining and choosing projects where you think design can have most impact. In addition, you will be able to grow in this role. Your fellow designers, user researchers, design technologists, and front-end engineers on our team (and in the larger Amazon design community) will provide you with support and mentorship. We invest in our team members to help them build their unique careers.

Requirements

6+ years of design experience
Have an available online portfolio
Experience in delivering design solutions for projects of large scope and complexity

Nice To Haves

Experience applying scrum to visual or UX design processes
Experience defining and maintaining design patterns and UX standards
Experience acquiring user data (e.g., conducting usability studies, performing user research) and creating personas and journey maps

Responsibilities

Participate in planning of new features, projects, and products; understand business objective(s), analyze customer behaviors, identify UX problems and/or unmet customer needs. Advocate for the user’s point of view, working closely with product, engineering, and others to define solutions.
Quickly and iteratively create high quality design solutions, with deliverables that effectively communicate the intended design. This may include journey maps, user flows, wireframes, clickable prototypes, high-fidelity mockups, detailed design specifications, or other design artifacts.
Contribute to planning and execution of user research to inform requirements, shape designs, and evaluate final products.
Present design work to design peers, product and engineering teams, business stakeholders, and executive leadership.
Scope and manage work on assigned initiatives, including required design tasks and estimated time and resource needs. Provide regular progress updates and escalate issues when needed.
Contribute to guidelines and design standardization across all of AFT's products, including the team’s design system.
Participate in peer mentoring and skill sharing to collectively raise the bar for design within the AFT team and across Amazon.
Champion design thinking within the design team and across the larger AFT organization.
Be resourceful and creative in overcoming obstacles and turning challenges into opportunities.
Ensure voice of the customer is present by incorporating customer feedback, usage metrics, and usability findings into design, and performing metrics analysis post-launch to inform ongoing product improvements and optimization efforts.