Senior UX Design

AT&T•Plano, TX

8d•Onsite

About The Position

Senior UX Design needed by AT&T SERVICES, INC. in Plano, TX to work on the creation of UX concepts, including the definition of customer needs, task analysis, personas, storyboards, customer/employee journeys, user flows, business value modeling, information architecture, wireframes and validating it through usability testing. Consolidate and communicate research findings, conceptual ideas, detailed design, and design rationale verbally and visually in an engaging and appealing way. Work on prototyping methods, ranging from paper sketching to digital prototyping, and In-App Prototyping. Document interaction specifications and work closely with development teams to ensure design specifications are implemented. Participate as a contributor with an interdisciplinary team that includes other designers, business analysts, business product owners, technical and functional architects, quality assurance, and software developers. Design related disciplines in the CRM business context. Drive and apply user/customer-centered design processes and workshops while working collaboratively with customers, along with cross-functional teams. Use design and prototyping tools, such as Adobe Creative Suite, Sketch, Axure, InVision, Marvel, Proto.io, and Figma. Understand customer's processes and connect user/customer insights with the functional capabilities of the Salesforce CRM platform.

Requirements

Requires a Bachelors degree, or foreign equivalent degree, in Computer Science or Computer Information Technology and 5 years of progressive, post-baccalaureate experience in the job offered, or 5 years of progressive, post-baccalaureate experience in a related occupation designing related disciplines in the CRM business context
driving and applying user/customer-centered design processes and workshops while working collaboratively with customers, along with cross-functional teams
using design and prototyping tools, such as Adobe Creative Suite, Sketch, Axure, InVision, Marvel, Proto.io, and Figma
understanding customer's processes and connect user/customer insights with the functional capabilities of the Salesforce CRM platform

Responsibilities

creation of UX concepts
definition of customer needs
task analysis
personas
storyboards
customer/employee journeys
user flows
business value modeling
information architecture
wireframes and validating it through usability testing
Consolidate and communicate research findings, conceptual ideas, detailed design, and design rationale verbally and visually
Work on prototyping methods, ranging from paper sketching to digital prototyping, and In-App Prototyping
Document interaction specifications and work closely with development teams to ensure design specifications are implemented
Participate as a contributor with an interdisciplinary team that includes other designers, business analysts, business product owners, technical and functional architects, quality assurance, and software developers
Design related disciplines in the CRM business context
Drive and apply user/customer-centered design processes and workshops while working collaboratively with customers, along with cross-functional teams
Use design and prototyping tools, such as Adobe Creative Suite, Sketch, Axure, InVision, Marvel, Proto.io, and Figma
Understand customer's processes and connect user/customer insights with the functional capabilities of the Salesforce CRM platform

Benefits

Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone