Director - UX Design

JazzX AI • Los Altos, CA

8d

About The Position

The Head of UX Design is a foundational leadership role at JazzX. You will define how humans and AI collaborate to get real work done in complex enterprise environments—how judgment is surfaced, decisions are explained, and autonomous systems are supervised safely and effectively. You own the experience layer where institutional intelligence becomes usable, trusted, and adopted at scale. This is a true 0 → 1 → scale role. You will set the UX vision, design and ship core workflows hands-on, establish the design system and research discipline, and build a world-class UX organization as the platform expands across industries. You'll design for professional users operating in regulated, high-stakes enterprise workflows where precision, auditability, and trust are non-negotiable.

Requirements

• 0 → 1 builder with startup DNA: Able to architect an end-to-end user experience from scratch. A player-coach who will stay hands-on (Figma, prototyping, research) while laying the foundation for scale
• Deep enterprise software experience: Proven track record designing complex B2B applications for professional users. You understand enterprise buying cycles, multi-persona workflows, and the realities of deploying software in large organizations
• AI-native and agentic UX expertise: Deep experience designing AI-powered systems where AI performs consequential work and humans supervise outcomes. Strong instincts around human-in-the-loop controls, explainability, auditability, and trust-building UX. This is not chatbot UX.
• Full-stack UX leader: Equally strong in user research, information architecture, product design, user interaction design, visual design, prototyping, and usability testing—with a high bar for craft and shipped quality
• Design systems thinker: Able to build a scalable design system that increases engineering velocity while keeping the product coherent across workflows and future vertical expansions
• AI-fluent in your own practice: Uses AI tools in your design work—prototyping, research synthesis, concept generation. The design leader should be pushing boundaries on AI-assisted design, not just designing for AI
• Comfortable in regulated, complex domains: Experience designing for environments where accuracy, compliance, and trust matter (financial services, healthcare, legal). Mortgage/lending experience is a strong plus
• 12+ years of UX design experience, with a proven track record leading design for enterprise products and a strong portfolio demonstrating shipped enterprise products, complex workflows, and design systems.

Nice To Haves

• Mortgage/lending experience is a strong plus

Responsibilities

• Define the UX vision for AI-native digital workers: Set principles that balance automation with oversight—clarity, control, explainability, trust, and speed—for enterprise users managing high-stakes workflows
• Lead user research and workflow discovery: Build the research practice and become deeply fluent in enterprise personas—their incentives, constraints, and pain points
• Architect the platform experience and design system: Build the foundational design system and define AI-specific patterns for task state, reasoning visibility, confidence signaling, audit trails, and enterprise-grade controls
• Own end-to-end product experience and adoption: Oversee UX across all product surfaces, define success metrics, and ensure JazzX is embedded into users' day-to-day enterprise workflows—not experienced as another tool, but as part of how work gets done
• Build the UX function and design culture: Hire, mentor, and scale a world-class team of product designers, UX researchers, and content designers
• Support product storytelling and demos: Partner with Product, Marketing, and Sales to translate capabilities into crisp, intuitive narratives for enterprise buyers and end users

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed