Senior User Experience Designer

ZS Associates, Inc. • Philadelphia, PA

26d • Hybrid

About The Position

ZS is a place where passion changes lives. As a management consulting and technology firm focused on improving life and how we live it, we transform ideas into impact by bringing together data, science, technology and human ingenuity to deliver better outcomes for all. Here you'll work side-by-side with a powerful collective of thinkers and experts shaping life-changing solutions for patients, caregivers and consumers, worldwide. ZSers drive impact by bringing a client-first mentality to each and every engagement. We partner collaboratively with our clients to develop custom solutions and technology products that create value and deliver company results across critical areas of their business. Bring your curiosity for learning, bold ideas, courage and passion to drive life-changing impact to ZS. Associate Consultant - Senior UX Designer The ZS Digital Experience and Design (DXD) practice was created to champion design in the creation of compelling, innovative and outcomes-focused experiences, services and products. Our clients look to us to design and create engaging experiences and solutions for a broad range of B2B or B2C customers, with a focus on healthcare providers, physicians, and patients. We use our deep understanding of people to design meaningful interactions and desirable outcomes for customers, while delivering better performance for our clients.

Requirements

• Bachelor's degree required in one of design/design strategy/design research/service design/industrial design, psychology, anthropology or a related discipline focused in social science and design communication, with a demonstrated record of academic success
• 5-7+ years designing complex digital products, ideally in analytics, enterprise systems, or AI-driven solutions.
• Proficiency designing for GenAI and AI-powered experiences, including chat UX, recommendations, decision-support, and multi-step agentic flows.
• Strong capability to structure ambiguous problem spaces and drive clarity through design.
• Ability to engage with clients, explain design decisions, and advocate for user-centered AI.
• Experience mentoring designers and contributing to design system governance.
• Core consulting skills such as the ability to synthesize feedback, manage project tasks, respond to questions, communicate well and articulate design decisions.

Nice To Haves

• Familiarity with healthcare, pharma, or other regulated industries is a strong advantage.

Responsibilities

• Lead key workstreams in designing and delivering AI-powered digital products, predictive analytics interfaces, and enterprise-scale healthcare solutions.
• Guide experience strategy, translate research into scalable GenAI design patterns, and meaningfully shape client conversations.
• Lead the design of AI-driven product workflows, such as agentic task flows, adaptive dashboards, conversational interactions, and predictive insight delivery.
• Translate complex business and analytics requirements into clean, extensible interaction patterns and high-fidelity designs.
• Collaborate directly with clients to define the role of AI, clarify requirements, and align on experience direction.
• Conduct or support generative and evaluative research, synthesizing insights into actionable experience strategies.
• Leverage generative AI to enhance research synthesis, produce design variations, accelerate wireframing, and generate content or UI options.
• Guide junior designers on best practices for designing AI-enabled experiences and applying AI tools responsibly.
• Drive the evolution of project-level design systems incorporating GenAI-specific components.
• Work within client-facing teams to solve design problems with creative thinking and design reviews.
• Facilitate workshops and design sprints focused on validating AI-infused prototypes and concepts.

Benefits

• ZS offers a comprehensive total rewards package including health and well-being, financial planning, annual leave, personal growth and professional development.
• Our robust skills development programs, multiple career progression options and internal mobility paths and collaborative culture empowers you to thrive as an individual and global team member.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Professional, Scientific, and Technical Services