Senior User Experience Designer , Amazon Global Logistics (AGL)

Amazon • Nashville, TN

12h

About The Position

The Amazon Global Logistics is a highly innovative team of program and product
managers collaborating to deliver worldwide shippings solutions for our internal
and external customers. We are building Amazon Global Logistics into a global
offering handling cross-border movements of cargo. Our mission is to transform
global trade and increase the speed of frictionless cross-border solutions by
providing strategic, transparent, and predictable shipping services and
technologies. Simply put, we are making international movement of goods
extremely easy for customers. And all of this in a customer-obsessed manner!

Key job responsibilities
As a User Experience Designer III at Amazon Global Logistics, you'll design
intuitive digital interfaces that enhance user satisfaction across
cross-platform applications. Working alongside product managers, developers, and
leadership, you'll create functional, aesthetically pleasing designs for
customers and internal stakeholders.

A day in the life
As a UX Designer on the Amazon Global Logistics team, you'll review user
research insights and analytics to understand customer interactions with
shipping tools. You'll sketch wireframes and refine prototypes that simplify
logistics workflows, collaborating with product managers on priorities and
go-to-market strategies. You'll facilitate design critiques and join
cross-functional meetings with engineering teams to discuss implementation.
Afternoons include conducting usability tests with customers to identify
friction points and synthesizing findings into actionable recommendations that
inform product strategy. Throughout, you'll balance hands-on design work with
strategic thinking that shapes how millions experience global logistics.

About the team
You'll join the Global Logistics and Global Transportation Technology Systems
(GL/GTTS) UX team, designing end-to-end experiences for Amazon's global
logistics ecosystem. Our team tackles complex logistics challenges across
seller-facing shipping tools, internal operations platforms, and transportation
systems.

We're a collaborative, customer-obsessed team partnering closely with product
managers, engineers, and business leaders. From early concepts through
implementation and go-to-market strategy, we advocate for user-centered design,
facilitate design critiques, and contribute to product decisions impacting
millions of customers and sellers worldwide.

Requirements

• 8+ years of design experience
• 5+ years of UX designer or interaction designer experience
• Have an available online portfolio
• Experience designing and prototyping with tools such as Sketch, Photoshop, Illustrator, InVision, or similar
• Experience working with stakeholders to plan and execute programs that are strategic in nature
• Experience in delivering design solutions for projects of large scope and complexity

Nice To Haves

• Experience applying scrum to visual or UX design processes
• Experience defining and maintaining design patterns and UX standards

Responsibilities

• Conduct user research through interviews, surveys, usability testing, and analytics to identify pain points. Build user personas, journey maps, and facilitate UX workshops that drive cross-functional alignment and deeper user understanding.
• Design wireframes, mockups, and prototypes that balance user needs with business objectives. Use design systems to ensure consistency and scalability while developing strategic concepts that align with organizational goals and create coherent design strategies.
• Partner with cross-functional teams to present design solutions, incorporate stakeholder feedback, and ensure accurate implementation. Contribute to design planning and operations, helping prioritize initiatives based on customer value while identifying collaboration opportunities across partner businesses.
• Plan and conduct usability testing to evaluate design effectiveness, refining interfaces to meet high accessibility and usability standards. Stay current with industry trends and best practices, advocating for user-centric design principles while identifying enhancement opportunities across digital touchpoints.

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed