Senior Trust & Safety Specialist

Webflow

3h • $132,000 - $207,000 • Remote

About The Position

At Webflow, we’re building the world’s leading AI-native Digital Experience Platform, and we’re doing it as a remote-first company built on trust, transparency, and a whole lot of creativity. This work takes grit, because we move fast, without ever sacrificing craft or quality. Our mission is to bring development superpowers to everyone. From entrepreneurs launching their first idea to global enterprises scaling their digital presence, we empower teams to design, launch, and optimize for the web without barriers. We believe the future of the web, and work, is more open, more creative, and more equitable. And we’re here to build it together.
We’re looking for a Senior Trust & Safety Specialist to investigate abuse and fraud, respond to intellectual property reports, support sensitive escalations, and work cross-functionally to protect Webflow customers and platform integrity.
About the role:
Location: Remote-first (United States)
Full-time
Permanent
Exempt
The cash compensation for this role is tailored to align with the cost of labor in different geographic markets. We've structured the base pay ranges for this role into zones for our geographic markets, and the specific base pay within the range will be determined by the candidate’s geographic location, job-related experience, knowledge, qualifications, and skills.

United States (all figures cited below are in USD and pertain to workers in the United States)
Zone A: $150,000 - $207,000
Zone B: $141,500 - $194,500
Zone C: $132,000 - $182,000
This role is also eligible to participate in Webflow's company-wide bonus program. Target amounts are a percentage of base salary and vary by career level. Payouts are based on company performance against established financial and operational goals.
Please visit our Careers page for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.
Application Information:
Application deadline: applications accepted on an ongoing basis until position is closed and filled
This posting is for a new position
Reporting to the Senior Manager of the Trust & Safety Team

Requirements

• 4 - 7 years in Trust & Safety content review (experienced with all types of sensitive content).
• Experience analyzing abuse patterns or platform misuse at scale.
• Familiarity with laws impacting Trust & Safety including Intellectual Property laws, the Digital Services Act, and basic understanding of global privacy laws.
• Deep experience building Trust & Safety programs, including escalation frameworks, stakeholder messaging, and close collaboration with engineering to design tooling that scales across multiple abuse domains.
• Exceptional communication skills, with the ability to work effectively with everyone from front-line support agents to the executive team.
• High integrity and discretion with sensitive information.

Responsibilities

• Lead deep-dive investigations into high-risk platform misuse (e.g., phishing, scraped content, Stripe abuse).
• Triage and resolve escalated tickets involving: Unauthorized access/compromised accounts Legal and compliance related requests (DMCA, trademark, law enforcement outreach) Systemic fraud patterns across user accounts
• Conduct Terms of Service and Acceptable Use Policy (AUP) enforcement evaluations in collaboration with Legal.
• Help create and evolve Trust & Safety programs to establish defined, capable, and efficient workflows across reporting workstreams.

Benefits

• Ownership in what you help build. Every permanent Webflower receives equity (RSUs) in our growing, privately held company.
• Health coverage that actually covers you. Comprehensive medical, dental, and vision plans for full-time employees and their dependents, with Webflow covering most premiums.
• Support for every stage of family life. 12 weeks of paid parental leave for all parents and 6+ weeks of additional paid leave for birthing parents. Plus inclusive care for family planning, menopause, and midlife transitions.
• Time off that’s actually off. Flexible vacation, paid holidays, and a sabbatical program to help you recharge and come back inspired.
• Wellness for the whole you. Access to mental health resources, therapy and coaching.
• Invest in your future. A 401(k) with 100% employer match (up to $6,000/year) in the U.S., and support for retirement savings globally.
• Monthly stipends that flex with your life. Localized support for work and wellness expenses — from Wi-Fi to workouts.
• Bonus for building together. All full-time, permanent, non-commission employees are eligible for our annual WIN bonus program.
• Temporary employees may be eligible for paid holiday and time off, statutory leaves of absence, and company-sponsored medical benefits depending on their Fixed Term Contract and their country/state of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed