Senior Training Specialist

University of Washington•Olympia, WA

20h•Remote

About The Position

UW Medicine Enterprise Revenue Cycle (‘ERC’) has an outstanding opportunity for a SENIOR TRAINING SPECIALIST (‘SPECIALIST’) WORK SCHEDULE 100% FTE Weekdays Remote POSITION HIGHLIGHTS The primary focus of the Senior Training Specialist (‘Specialist’) position is to provide advanced level development and delivery of effective HIM (Health Information Management) application courses for a diverse audience of multidisciplinary faculty, staff, and medical students. DEPARTMENT DESCRIPTION ERC is a growing, shared services department that implements, deploys and manages highly complex, business, and system applications to meet and exceed key Revenue Cycle initiatives that support UW Medicine entities.

Requirements

Bachelor's Degree in Healthcare, Education, Instructional Design, Technical Writing, Business Administration, or related field
5+ years of experience must include:
4+ years of experience in delivering course content for a variety of learning delivery modalities including instructor-led classroom and virtual courses, e-Learning solutions, and "in-service" sessions in outpatient and inpatient settings
Proficiency with tools to create interactive eLearning, simulation, and assessment content.
2+ years of experience designing and developing curricula that integrate information technology solutions with end user workflow in a complex environment, using standardized instructional design methodology and adult learning theory.
Certified in at least one Epic module (HIM - Health Information Management strongly preferred)
Excellent verbal and written communication skills, including:
Experience writing, proofing and editing courseware content for grammar, accuracy and clarity
Experience presenting effectively and confidently, tailoring delivery for desired results
Advanced experience creating multi-media and eLearning programs using authoring tools such as Articulate, Captivate, Lectora, Camtasia, Amplifire, and Firefly and experience with designing education that incorporates web technologies
Strong proficiency in Zoom, MS Teams, screen capture, Outlook, Word, Excel, PowerPoint, Publisher, Adobe Acrobat Professional, and SharePoint
Proficiency in creating change notices and tip sheets
Proficiency with project planning and control techniques, such as work breakdown structures, critical path analysis, resource analysis and conflict resolution
Proficiency with project management concepts in planning and implementing multiple projects in a cross functional environment
Strong knowledge of project risk management
Strong ability to synthesize operational data, literature and verbal input into appropriate policy and procedure
Strong, applied experience in organizing, planning, and executing projects from vision through implementation, involving internal personnel, contractors, and vendors
Advanced experience training EHR revenue cycle applications in an inpatient, acute or ambulatory care organization

Nice To Haves

Advanced experience in business process re-engineering or process improvement is desirable, involving broad-based information systems and utilizing tools and techniques to effect business change
An equivalent combination of education and experience may substitute for stated requirements

Responsibilities

Analyze, design, develop, implement and evaluate enterprise-focused learning objectives, course outlines, assessments, storyboards, instructor manuals, and participant materials, job aids/tip sheets and other supplementary training deliverables
Consult with managers and business analysts to identify performance gaps, perform analysis to determine whether gaps are due to skill deficits, and if so, recommend and negotiate appropriate training solutions
Develop advanced level performance-based training objectives and validate with department managers and supervisors
Apply principles of adult learning theory, group dynamics, group facilitation, needs analysis, program design and evaluation, and change management into day-to-day practice, course delivery and program offerings
Assist the training manager and/or Education Technology Specialist & Instructional Designer when consulting with UW Medicine managers and supervisors to identify training needs and develop performance
Effectively conduct a variety of instructor-led and virtual application classes and rare in-person training
Document requirements, design, and develop content for web-based solutions and coordinate development with the team Education Technology Specialist & Instructional Designer
Actively partner with medical center departments and IT Services to coordinate supplemental resources required for major implementations
Model and assist others, such as Super Users, in application training delivery, application enhancements and advanced application skills
Maintain Learning Home Dashboards (LHDs)
For each training development effort, use project management skills to negotiate scope and deliverables, identify resources, develop project plan and timeline, and manage all work to ensure timely delivery
Communicate and liaison with project managers for specific project initiatives and report project status, updates, and other pertinent information to manager and education team members