Senior Trainer

MarketSource•Johns Creek, GA

About The Position

Senior Trainer MarketSource is a sales acceleration company focused on delivering better outcomes for many of the world’smost iconic brands. We design, operationalize, and execute managed sales and customer experiencesolutions for companies in B2B and B2C environments.Our solutions are purpose-built and tech-enabled to deliver measurable improvements in business outcomes.We live by a set of people-focused values that guide our relationships with each other and with our clients.By putting people first, working together to make others successful, and establishing a rich and empoweredwork culture, we create opportunities for our people and the businesses we serve to be successful. Summary The Senior Trainer provides continuous improvement of trainee skills and acumen as it pertains to theirspecific program and client needs. Our Senior Trainer must be able to speak in front of a crowd, developtraining materials for both internal and external teams, and collaborate closely with business leaders to assessemployees’ increased performance improvement. This role equips trainees with the requisite knowledge,skills, techniques, and motivation to perform at the highest level.

Requirements

Ability to proficiently lead process and product training to assigned client
Ability to operate successfully in cross-functional team
Prior experience facilitating blended learning
Knowledgeable in interactive training, assessments, and evaluation
Ability to prioritize, organize, problem solve, meet deadlines and goals
Ability to communicate effectively and provide follow-up
Capability of working in a team-oriented environment that is fair, open, and honest
Excellent written/oral communication and interpersonal skills
Ability to tackle complex issues and develop innovative and practical solutions
Action and detail oriented; able to prioritize while handling multiple tasks
Quick and strong decision-making skills in fast-paced environment
Proficiency with Microsoft Office Suite
Excellent presentation skills and articulate presenter
Ability to proof-read and edit content
Bachelor’s Degree or equivalent work experience in lieu of degree
3+ years’ experience in similar role
Valid Driver’s License
75% travel; 2-3 weeks per month

Responsibilities

Lead the delivery of advanced soft skills, leadership, sales, and interpersonal development programsfor designated trainees, fostering a culture of excellence and professional growth
Establish and nurture productive relationships with program and client management, serving as atrusted advisor to align training initiatives with organizational goals
Strategically collaborate with subject matter experts to design and tailor high-impact traininginitiatives that address evolving business needs
Provide expert guidance and subject matter expertise to support the design and optimization oftraining systems and processes
Develop and implement client-focused training curriculums, integrating program objectives tosupport management in business development
Customize training activities and materials, continuously refining curriculum to meet the uniquerequirements of each program and maximize effectiveness
Develop and incorporate innovative activities into facilitator-led learning experiences, ensuringengagement and practical application for participants
Drive continuous improvement of trainee competencies and performance by implementing robusttraining methodologies from program inception through ongoing enhancement cycles
Conduct comprehensive job analysis, performance appraisals, and regular consultations with businessleaders to identify and prioritize critical program skills and acumen
Design and execute comprehensive new hire training schedules that are position-specific andencompass all facets of the program’s operational procedures and product portfolio
Maintain and manage a forward-looking training calendar, ensuring timely instruction on key topicssuch as New Product Introduction, Product Familiarity, Sales Skills, Process, One-on-One Coaching,Vendor Relations, Open Discussions, and Product Q&A
Lead biannual skills assessments to evaluate training effectiveness, identify gaps, and developtargeted strategies for continuous improvement
Leverage multi-media tools and technologies to enhance training delivery for ongoing traineedevelopment
Utilize new product introductions as strategic platforms to elevate program visibility and engagementwithin client organizations