Senior Trainer and Coach, WWFE Global Trainer Centre of Excellence

Amazon • Seattle, WA

10d

About The Position

As a Senior Trainer and Coach, you will have a profound impact on AWS's ability
to enable our global field organization, front-line managers, and
leaders-of-leaders, driving significant customer success at an enterprise level.
Your work will directly influence the effectiveness of our senior field teams in
articulating AWS's value proposition and driving strategic business outcomes for
our customers. By delivering sophisticated training programs, you will reach a
select audience of high-level AWS employees annually, significantly elevating
the organization's capabilities in executive engagement and strategic solution
development. Your expertise will be crucial in contributing to advanced training
content that addresses enterprise-level challenges and aligns with emerging
market trends, particularly artificial intelligence.

Through your leadership in facilitating advanced learning experiences and
nurturing executive-level communities of practice, you will play a pivotal role
in fostering a culture of excellence and strategic thinking at AWS. The advanced
skills you impart will directly influence customer engagements at the highest
levels, potentially affecting hundreds of millions of dollars in revenue across
global industries.

As a senior member of the team, you will have significant opportunities to shape
the direction of our training programs, mentor junior and mid-level trainers,
and contribute to AWS's overall enablement strategy. Your contributions will be
instrumental in enhancing AWS's competitive edge by ensuring our senior field
teams and leaders are equipped with the sophisticated skills and knowledge
needed to drive large-scale cloud adoption and digital transformation for our
most strategic customers, ultimately influencing AWS's position as a leader in
AI and cloud technologies.

Requirements

• Bachelor's degree or equivalent in Instructional Design, Educational Technology, Technical Training, Design, or a related field
• 5+ years of experience in B2B sales, business development, or executive-level customer-facing roles
• 5+ years of experience in delivering high-impact presentations or training to diverse, audiences at all levels
• Knowledge of Microsoft Office products and applications, especially MS Excel, Word & PowerPoint at an advanced level
• Proven track record of explaining complex technical and business concepts to C-suite level audiences

Nice To Haves

• Experience working with fast-moving, high-performance teams and driving innovative solutions tailored to unique business environments
• Experience communicating across technical and non-technical audiences, including executive level stakeholders or clients
• Experience in facilitating
• Experience engaging and influencing senior executives, demonstrating a strong familiarity with decision-making processes in enterprise customers
• Proficiency in multiple languages (Spanish and Portuguese) and experience working across diverse cultural contexts at an executive level
• Expert-level familiarity with artificial intelligence and cloud computing concepts and their strategic business applications
• Significant experience with innovative learning technologies, including AI-powered tools, immersive experiences, and gamification

Responsibilities

• Deliver advanced global enablement and training programs to support the development of our field organization, front-line managers, and select leader-of-leader audiences and enable them to articulate complex AWS value propositions to line-of-business leaders, C-suite executives, in terms of customer outcomes.
• Contribute to the development of new training programs and/or the iteration of existing programs to meet evolving business needs.
• Conduct high-impact employee training using a variety of sophisticated instructional techniques and delivery methods, including executive-level coaching, immersive learning experiences, and strategic workshops.
• Create engaging and transformative learning experiences in each training class, incorporating innovative strategies and technologies.
• Collaborate with key internal stakeholders and leadership to ensure accurate, effective, and strategically aligned delivery of training content.
• Provide expert content and class feedback to course developers to drive continuous improvement and innovation in curriculum quality.
• Deliver advanced programs that incorporate AWS strategy, mission, and technology with our sales and business development methodologies at an enterprise level.
• Guide field team members, front-line managers, and leaders-of-leaders in translating intricate AWS solutions into compelling, enterprise-level business outcomes for customers.
• Actively collaborate across the global team to ensure consistency and excellence in program delivery across different regions and formats, while allowing for necessary customization.
• Stay at the forefront of AWS services, industry trends, and value propositions to effectively communicate them in executive-level training sessions.
• Design and implement innovative post-program activities to reinforce learning and encourage application of advanced skills in real-world scenarios.
• Gather and analyze comprehensive feedback from training participants to drive continuous improvement and strategic evolution of program effectiveness.
• Demonstrate willingness and ability to travel up to 60% of the time to deliver high-impact, in-person training sessions regionally, and globally.

Benefits

• Amazon package will include sign-on payments and restricted stock units (RSUs).
• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level