Senior Trade Support Specialist

Penn Mutual•Philadelphia, PA

23d•$65,000 - $75,000•Hybrid

About The Position

We are looking for a Senior Trade Support Specialist to join our HTK team. We have embraced a flexible, hybrid approach to work. Based on your role and personal preference, we empower you to choose where you work best. This model allows you to balance your life and bring your whole self to work. The Senior Trade Support Specialist provides high-level operational and trading support and plays a critical role in supporting the trading activities of our Financial Professionals, Field Leaders, and internal partners. This role ensures timely and accurate execution, approval, and oversight of equity, options, fixed income, and mutual fund trades while serving as a subject matter expert for Pershing trading processes, providing expert-level support, managing complex inquiries, and serving as a key liaison between HTK, Pershing, and our field partners. The Specialist manages escalated issues, supports corporate actions and disbursements, monitors risk and debit balances, and plays an active role in process improvement and cross-department collaboration. The ideal candidate is highly analytical, detail-oriented, and confident operating in a fast-paced, risk‑sensitive environment.

Requirements

Strong customer service orientation with the ability to support high-volume, time-sensitive requests.
Excellent organizational skills and attention to detail
Strong analytical and problem-solving abilities; able to identify issues beyond the obvious
Ability to recommend and implement process improvements
Solid risk awareness and the ability to apply regulatory and supervisory requirements
Strong relationship-building and cross-team collaboration skills
Maintain accurate desktop procedures and documentation standards
Knowledge and understanding of the financial services industry and market trading practices
Highly resourceful with the ability to look beyond the obvious
Excellent organizational, analytical, and problem solving skills.
Proficiency in Microsoft Excel, Word, and familiarity with Pershing systems and trading platforms.
Resourceful and proactive thinker able to look beyond surface-level issues.
Strong written and verbal communication skills with the ability to explain complex information clearly.
Ability to collaborate effectively across teams while also working independently with sound judgment.
Bachelor’s degree or equivalent professional experience preferred
3–5 years of financial services experience, including trading desk or brokerage operations
FINRA Series 7, 24, and 53 required

Nice To Haves

Series 4 preferred
Experience with Pershing products, operational procedures, and NetX is strongly preferred.

Responsibilities

Provide support to financial professionals, field leaders, and internal teams in an efficient and accurate manner
Execute, review, and approve equity, option, fixed income, and mutual fund trades via the Pershing platform
Provide real-time equity quotes, fixed income inventory details, and market information to Financial Professionals
Support trade reviews, corrections, option activity, and corporate actions as needed.
Review daily reports and monitor debit balances to ensure compliance with firm and regulatory guidelines.
Review and approve disbursements with strong attention to controls and risk mitigation.
Address and resolve complex and escalated trading inquiries efficiently and professionally.
Maintain and update desktop procedures and documentation to ensure operational integrity.
Serve as a primary point of contact and liaison between Pershing, HTK Operations, and Financial Professionals for trade-related questions and issue resolution.
Communicate clearly and proactively with internal partners and leadership regarding trading activity, trends, and exceptions.
Represent HTK Operations in departmental meetings and provide subject matter expertise as needed.
Contribute to department-level initiatives, operational projects, and technology enhancements.
Identify opportunities to streamline processes and elevate the financial professional experience.
Other projects and duties as assigned