Senior Territory Manager

Agiliti Health

4d • $87,013 - $163,414 • Remote

About The Position

At Agiliti, we believe every interaction has the power to change a life. We are a nationwide company of passionate medical equipment management experts who proudly serve hospitals and healthcare facilities to ensure quality medical equipment is in the right place at the right time for effective patient care. We value our diversity and celebrate our differences, always seeking diverse backgrounds, ideas and experiences. Make an impact in healthcare and grow your career with Team Agiliti! The Senior Territory Manager supports the field and maintenance teams in delivering quality services to existing clients. They also help introduce Agiliti services to new potential clients in a locally defined area. What is in It for You? The opportunity to make a real impact on patients' lives. Comprehensive Benefits Package. Tuition Reimbursement. Up to a 3% match on your 401K. Make any day a pay day with Daily Pay. What You Will Do in This Role Manage and mentor Service Representatives and Territory Managers in their designated region. Monitor key performance indicators. Facilitate pickup and delivery of equipment as needed. Deliver educational content on medical devices. Collaborate with the Divisional Operations Manager in introducing new Agiliti services. Lead the onboarding of new clients. Develop and maintain customer relationships at departmental and mid-level management levels within the client organization. Prepare, complete and review analyses, surveys and reports with and for clients. Develop an understanding of contractual provisions, including the decision process involved in contracting maintenance and repair services for each Agiliti client in the region. Ensure compliance with Customer, Quality and Environmental Health and Safety requirements. Collaborate with various teams to improve processes, find gaps and improve overall quality of service. Coordinate service efforts and coverage for unexpected mobile lab or equipment failure as needed. Perform other duties as needed.

Requirements

• A bachelor's degree or equivalent work experience required.
• The ability to travel a minimum of 50% to support business needs, sometimes on short notice.
• Experience and thorough knowledge of hospital's sterile processing department and operating room environment.
• 5 years of management, sales or customer service experience preferred.
• 2 years of Central Sterile Processing Department (CSPD) or Operating Room (OR) experience preferred.
• General knowledge of assigned region and the client landscape preferred.
• Experience in service delivery logistics and cost efficiencies preferred.
• A valid driver's license and safe driving record.
• Proven track record in matrix management of geographically dispersed staff.
• Proficiency with Microsoft Word, Excel, PowerPoint and ability to learn company specific programs.
• Certification from International Association of Healthcare Central Service Material Management (IAHCSMM) and Certification Board for Sterile Processing and Distribution, Inc. (CBSPD) preferred, but can be obtained within six months of hire.
• Proven leadership and team building skills.
• Demonstrated ability to organize, prepare, and deliver effective customer presentations.
• The ability to lift and/or move up to 25 pounds.
• Physical abilities include: the ability to operate a computer, to move material around the office, to remain seated for extended periods of time and to constantly communicate with teammates with or without accommodation.

Nice To Haves

• 5 years of management, sales or customer service experience preferred.
• 2 years of Central Sterile Processing Department (CSPD) or Operating Room (OR) experience preferred.
• General knowledge of assigned region and the client landscape preferred.
• Experience in service delivery logistics and cost efficiencies preferred.
• Certification from International Association of Healthcare Central Service Material Management (IAHCSMM) and Certification Board for Sterile Processing and Distribution, Inc. (CBSPD) preferred, but can be obtained within six months of hire.

Responsibilities

• Manage and mentor Service Representatives and Territory Managers in their designated region.
• Monitor key performance indicators.
• Facilitate pickup and delivery of equipment as needed.
• Deliver educational content on medical devices.
• Collaborate with the Divisional Operations Manager in introducing new Agiliti services.
• Lead the onboarding of new clients.
• Develop and maintain customer relationships at departmental and mid-level management levels within the client organization.
• Prepare, complete and review analyses, surveys and reports with and for clients.
• Develop an understanding of contractual provisions, including the decision process involved in contracting maintenance and repair services for each Agiliti client in the region.
• Ensure compliance with Customer, Quality and Environmental Health and Safety requirements.
• Collaborate with various teams to improve processes, find gaps and improve overall quality of service.
• Coordinate service efforts and coverage for unexpected mobile lab or equipment failure as needed.
• Perform other duties as needed.

Benefits

• Comprehensive Benefits Package.
• Tuition Reimbursement.
• Up to a 3% match on your 401K.
• Make any day a pay day with Daily Pay.
• health insurance options for Medical, Dental & Vision plans, Short- and Long-Term Disability plans, Flexible Spending Accounts, Health Savings Accounts, Life Insurance Options, Paid Time Off, 401K Saving Plan with employer match, Employee Discounts, Tuition Reimbursement, Daily Pay program, Employee Assistance Program, and wellness programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 1,001-5,000 employees