SENIOR TELLER

Harford Bank•Bel Air, MD

2d•$18 - $21•Onsite

About The Position

The Teller III (Senior Teller) oversees daily operations of the teller line, by providing an exceptional customer experience, through active listening, and engaging the customer in conversations to uncover needs, as well as accurately and efficiently processing their transactions. This role involves training and leading the branch tellers, resolving customer issues, and ensuring compliance with bank policies and procedures. The Lead Teller (Senior Teller) also oversees complex transactions, balances the vault, and supports the Branch in achieving sales and service goals. At Harford Bank, we pride ourselves on following "The Harford Bank Way" a set of core values that shape our approach to banking and our commitment to our customers, the community, and ethical practices. These values define who we are and how we conduct business. You will lead by example and drive our culture to be infused in every activity with every customer and team member.

Requirements

High school diploma or equivalent
Minimum of 1 year of retail banking experience required. 2+ years of retail banking experience is strongly preferred.
Successful completion of assigned Teller Certification modules.
Minimum of 1-year face-to-face customer service experience.
Ability to train and lead others.
High level of accuracy and attention to detail.
Can maintain a high level of confidentiality.
Must be able to understand and follow regulations while delivering a superior customer experience.
Ability to multitask.
Cash handling experience is required.
Proficiency in banking software and transaction processing systems.
Knowledge of banking regulations and compliance requirements.
Responsible for understanding the Bank's BSA/AML Policy, including satisfactory completion of required annual BSA/AML training as applicable to position and appropriately applying this knowledge to daily activities and responsibilities, specifically understanding that any suspicious activity must be reported to the BSA Officer immediately.
A SUCCESSFUL BACKGROUND AND CREDIT CHECK ARE REQUIRED AS A CONDITION OF EMPLOYMENT.

Responsibilities

Responsible for embracing and supporting Harford Bank’s Core Values and Vision.
Leads by example in identifying opportunities through meaningful conversations with customers and making appropriate referrals to branch staff or Harford Bank Partners.
Oversee teller line operations, including transaction processing, resolving errors and customer experience.
Utilizes exemplary customer service skills to address all customer inquiries timely and accurately.
Perform complex banking transactions, such as deposits, cash handling, unique loan payments and other higher value financial needs.
May balance the vault and ensure accurate cash handling.
May manage the day vault (in certain locations).
Monitor cash levels within established guidelines for vault and teller cash drawers, including processing and ordering shipment.
Able to lead branch operations in absence of Assistant Manager or Branch Manager, including but not limited to, opening, and closing of the branch.
Assist with Branch Audits including the monthly branch audit packet and cash audits.
Participates in the dual control process of the weekly ATM settlement and reconciles ATM differences.
Performs end-of-day balancing and reconciles discrepancies as needed.
Assists tellers during off-line periods to forward transactions and correct rejected entries.
Follows Harford Bank’s check cashing procedures and provides overrides when required.
Accurately completes account maintenance forms.
Fills out customer account dispute forms and submits them to Deposit Operations.
Follows established guidelines for Safe Deposit Box access.
May perform account openings and maintenance.
Handles escalated customer issues such as account research and missing deposits.
Demonstrates complete understanding of all bank products and services.
Oversees and trains teller staff to ensure high performance and adherence to bank regulations and policies.
Follows all branch security procedures.
Adheres to all corporate policies and procedures, as well as, Federal and State regulations and laws, including, the Bank Secrecy Act and Anti-Money Laundering Act.
Maintains security of customer information and adheres to the Privacy Policy.
Successfully completes all required trainings and compliance modules in a timely manner.
Participates in team meetings.
Is proactively involved in the growth activity of the branch to achieve and exceed branch goals.
You may be assigned as a Floating Teller III with a home branch but will be expected to float to our other locations as needed. Even if you are not assigned as a Floating Teller III, you may be subject to temporary transfer to other branches.
May perform other duties as assigned.