Senior Teller

Fortera Federal Credit Union•Clarksville, TN

About The Position

Responsible for monitoring branch service operations by training and assisting less experienced Tellers. In conjunction with the branch leadership team, the Senior Teller will assist with daily schedules, managing the vault and branch cash levels, as well as providing various overrides. Responsible for providing a variety of paying and receiving functions, including processing deposits, withdrawals, loan payments, cashiers’ checks, money orders, and cash advances. Balances each day's transactions and verifies cash totals. Performs specific assigned side-jobs and assists with a variety of duties as required. Ensures that members are promptly and professionally served. Performs most complex Teller functions as needed.

Requirements

High school graduate or equivalent.
Basic understanding of Credit Union operations.
Minimum of two years’ experience in cash handling, customer service, or retail sales.
Good interpersonal and oral communication skills.
Able to work in a cooperative manner with others.
Accurately assesses cultural environment, exhibiting emotional intelligence and appropriate sensitivity while maintaining individuality.
Professional appearance, dress, and attitude.
Good math skills and excellent attention to detail.
Sound decision making and problem resolution skills
Ability to use a PC, related software applications and standard office equipment.
Ability to work independently, as part of a team and handle multiple tasks in a fast-paced environment.
Ability to work well under pressure while always maintaining a professional image of the Credit Union.
Ability to meet deadlines and maintain an effective and efficient workflow.
Regular and predictable attendance.

Responsibilities

Assumes responsibility for the efficient, effective, and accurate performance of Teller functions.
Represents the Credit Union in a courteous and professional manner. Satisfactorily demonstrates our Core Values.
Performs routine member transactions including deposits, withdrawals, credit card cash advances, loan payments, transfers, and check cashing. Provides members with proper receipts for transactions.
Examines checks for proper endorsement and accepts only if they comply with Credit Union policy and procedures. Provides overrides outside of assigned teller permissions.
Sells money orders, cashier’s checks, pre-paid reloadable and gift cards. Redeems savings bonds.
Disburses cash or check share withdrawals in person, by telephone, or by mail.
Processes transfers
Opens and closes computer terminal accounts daily. Processes assigned cash and transactions and balances at end of day.
Receives and processes payroll deduction starts, stops, and increases.
Verifies transactions. Monitors deposit amounts, and examines documents for endorsement and negotiability. Detects and resolves discrepancies promptly.
Processes, balances and maintains branch and vault cash transactions.
Ensures that members' requests and questions are promptly resolved.
Operates on-line teller terminal. Provides in person, by telephone, or by mail, such information as members may authorize concerning their account status.
Receives and processes new member accounts and changes to existing accounts.
Receives and processes changes of name, addresses, and other account information as needed.
Ensures that all members are informed of Credit Union services and policies including eligibility for membership, types of available accounts, interest and dividend rates, payroll deduction options, and other related services and information.
Maintains privacy of member account information.
Ensures that the Credit Union's quality reputation is maintained and projected.
Assists area personnel as required.
Keeps supervisor informed of area activities and of any significant problems or concerns.
Completes required reports and records accurately and promptly.
Attends and participates in all meetings, trainings and committees as required.
Participates in community and civic programs to promote awareness of the Credit Union in the community.
Performs drive-up teller and night drop functions as assigned.
Refers cross-sell opportunities for Credit Union products and services to Member Advisors – i.e., loans, new accounts, etc.
Satisfactorily completes all required compliance training and complies with all regulations which apply within the scope of the position to include OFAC, Bank Secrecy/Anti-Money Laundering Act and USA Patriot Act compliance.
Ensures that work area is clean, secure, and well maintained.
Performs other duties as assigned by management.
Works at any Credit Union location required which may include extended hours, holidays, and Saturdays.