Senior Teller 2

Community Financial System, Inc.•Village of Chittenango, NY

1d•Onsite

About The Position

At Community Financial System, Inc. (CFSI), we are dedicated to providing our customers with friendly, personalized, high-quality financial services and products. Our retail division, Community Bank, N.A., operates more than 200 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont and Western Massachusetts. Beyond retail banking, we also offer commercial banking, wealth management, investment management, insurance and risk management, and benefit plan administration. Just as our employees are committed to helping our customers manage their finances, we’re committed to our employees. After all, they make it happen for our customers every day. To ensure our people can enjoy long and successful careers here at CFSI, we offer competitive compensation, great benefits, and professional development and advancement opportunities. As an equal-opportunity workplace and affirmative-action employer, we celebrate and support a diverse workplace for the benefit of all: our employees, customers and communities.

Requirements

High School Diploma or GED
Internal product and services knowledge
All applicants must be 18 years of age or older
Travel is required to surrounding branches as needed
Accurate and proficient math
Documentation skills with attention to detail
Excellent interpersonal and communications skills
Clear thinking and ability to stay focused
Thorough knowledge of Bank products
Demonstrated leadership qualities
Must be able to consistently demonstrate the Company’s core values: a strong work ethic, integrity, respect for others, responsibility, transparency and humility
Four (4) years of teller experience normally required

Responsibilities

Monitor branch service operations in a large or very large size branch.
Assist and train less experienced tellers.
Oversee the vault and be responsible for branch cash levels.
Prepare required operational and regulatory reports.
Perform customer transactions on the teller line.
Routinely perform transactions on service line to provide quality customer service and a positive banking experience by handling financial transactions (i.e. cashing checks, handling deposits/withdrawals, etc.) with a professional attitude.
Actively listen for potential sales opportunities to promote specific bank products and services, and refers customers accordingly.
Conduct customer transactions with accuracy and prepare daily balancing within established operational standards.
Oversee and provide guidance to tellers during daily branch service operations to ensure good customer service and adherence to bank procedures.
Balance branch cash and monitor cash levels; order cash from or ship cash to The Federal Reserve when necessary.
Participate with audits of key branch functions.
May perform duties of a Customer Service Representative as needed.
Maintain knowledge of daily ATM balancing and maintenance, if applicable.
Perform other duties as assigned or directed.
Maintain proficient knowledge of, and demonstrate ongoing compliance with all laws and regulations applicable to this position, ensure ongoing adherence to pertinent policies, procedures and internal controls, and meet all training requirements in a timely manner.
Provide assistance wherever necessary to help the Branch and the Bank in achieving their annual goals.