Senior Telehealth Project Specialist

LocumTenens.com • Alpharetta, GA

9d

About The Position

LocumTenens.com has been leading the way in a booming healthcare industry since 1995. Locum Tenens is a Latin phrase meaning, “to substitute for.” When hospitals are understaffed, they rely on us to find them the right temporary physicians to fill in when needed. Every associate at LocumTenens.com plays a role in getting patients seen, no matter what they studied in school or what their role is here. Located in Alpharetta, GA, we boast a state-of-the-art campus featuring world-class amenities. There’s nothing ordinary about a typical day here, take a look for yourself: https://share.vidyard.com/watch/VfMVtWsvT1pn4T6nvUZxn1 . We are a Jackson Healthcare company and we are now the second largest healthcare staffing company in the U.S., serving more than 7 million patients in over 1,400 healthcare facilities. The Senior Telehealth Project Specialist is responsible for the day-to-day operational support of telehealth programs within the division. This role is essential in ensuring the smooth functioning of telehealth services by providing scheduling, troubleshooting, and administrative support.

Requirements

• Bachelor’s degree in business, social sciences, nursing, or a related field or equivalent experience required
• 1-2+ years of related experience
• Previous healthcare or telehealth experience required
• Ability to adhere to and exhibit the Company Values at all times
• Working knowledge of Microsoft Word, Excel, PowerPoint, Outlook, Teams
• Working knowledge of HER/EMR systems
• Exceptional customer service skills
• Ability to work collaboratively and independently
• Excellent communication skills - both oral and written
• Ability to build strong business relationships at all levels
• Strong interpersonal skills
• Strong attention to detail
• Strong organizational and time management skills
• Ability to work independently and collaboratively
• Solid critical thinking and creative problem-solving skills
• Ability to consistently meet goals, commitments, and deadlines
• Ability to work with sensitive information and maintain confidentiality

Nice To Haves

• Previous experience working on a project team preferred

Responsibilities

• Manage telehealth schedules, including appointments, shifts, and resource allocation
• Coordinate tasks and assignments to optimize program efficiency
• Ensure accurate and timely timekeeping and invoicing
• Resolve billing and timekeeping discrepancies
• Serve as a key contributor to project planning and implementation
• Serve as a point of contact for clients and clinicians, providing exceptional customer service and troubleshooting issues as needed
• Collect key performance indicators (KPIs) to measure program effectiveness
• Identify opportunities to streamline processes and enhance operational efficiency within the telehealth programs
• Sets up meetings, drafts, and sends invoices, follows-up to ensures on-time payment
• Will assume CRS duties where applicable
• May work on special projects or other duties as assigned

Benefits

• Company-paid benefits (Basic Life and AD&D, Short and Long-Term Disability, Employee Assistance Program, Compass Health Advocate and Transitions).
• Healthcare benefit options (Value Plan, High Deductible Plan with HSA, Healthcare FSA, Dependent Care FSA, Prepaid Legal Services, 529 Savings Plan, Pet Insurance).
• Paid parental leave.
• Company sponsored 401k plan with company matching.
• PTO that accrues at a rate of 15 days/year for 1st year and continues to increase with tenure.
• Tuition reimbursement for continuing education.
• An opportunity to work at a state-of-the-art facility in Alpharetta which features an on-site daycare and cafeteria, world-class fitness center and wellness clinic.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level