Manager, Technology Operations - Content Standards

Wal-Mart•Bentonville, AR

40d•$80,000 - $155,000•Onsite

About The Position

This is a full-time role based in Bentonville, Arkansas, in-office 5 days per week. About the Team Innovation, curiosity, and learning are at the core of everything we do at Walmart, driving our commitment to serving our customers. By joining the Item Experience team within E-Commerce, you'll play a key role in shaping and delivering industry-leading product standards. Our goal is to delight our customers in their shopping journeys by matching them with exactly the information they need to maximize their purchase confidence and trust in Walmart. We are a hard-working team that is passionate about building scalable programs, enabling partners, and delivering operational excellence. We're looking for entrepreneurial, collaborative, and detail-obsessed teammates who thrive at turning strategy into flawless execution. About the Role The Senior, Technology Operations - Content Standards, will be responsible for driving the day-to-day execution of Walmart's standards revamp program and continuing to manage its success after rollout. Reporting into the Content Quality leadership team, you'll ensure program plans are comprehensive, timelines are met, and stakeholders are aligned. This is a hands-on execution role that begins with building and delivering a successful launch plan, and then transitions into ongoing ownership of standards operations - including updates, escalations, exception handling, and training. Success in this role means ensuring the program continues to run smoothly long after implementation, with every stakeholder supported and every change managed effectively. In this role, you'll: Develop and manage detailed rollout and execution plans, ensuring every dependency and stakeholder is covered. Track timelines, deliverables, and risks to keep projects on schedule. Coordinate with cross-functional teams and suppliers/sellers to ensure smooth execution. Handle exceptions, escalations, and operational noise, driving resolution and clarity. Lead post-launch program management, including standards updates, specification changes, and continuous improvements. Facilitate training and communication to drive adoption and ongoing compliance across teams, suppliers, and sellers. We're looking for an operational rockstar who thrives in complexity, loves bringing order to ambiguity, and gets energy from turning plans into reality - and then keeping them running seamlessly day after day.

Requirements

You've managed multiple projects or workstreams simultaneously and know how to keep things on track.
You're skilled at coordinating with cross-functional partners and ensuring follow-through.
You're customer and associate obsessed, always considering the impact to shoppers, associates, and suppliers/sellers.
You're detail-oriented, organized, and comfortable managing a high volume of moving parts.
You thrive on execution - getting things done, on time, and with precision.
You have experience managing operational programs or large-scale projects with many stakeholders.
You've supported supplier- or seller-facing initiatives and resolved exceptions or escalations.
You've built or delivered training programs to drive adoption of new processes.
You've managed steady-state programs, ensuring updates, enhancements, and escalations were handled effectively.
Option 1: Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 3 years' experience in project management, program management, program operations, or related area.
Option 2: 5 years' experience in project management, program management, program operations, or related area.

Nice To Haves

Bonus if you've worked in retail, e-commerce, or standards/compliance environments.
Master's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area
We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly.
The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart's accessibility standards and guidelines for supporting an inclusive culture.

Responsibilities

Develop and manage detailed rollout and execution plans, ensuring every dependency and stakeholder is covered.
Track timelines, deliverables, and risks to keep projects on schedule.
Coordinate with cross-functional teams and suppliers/sellers to ensure smooth execution.
Handle exceptions, escalations, and operational noise, driving resolution and clarity.
Lead post-launch program management, including standards updates, specification changes, and continuous improvements.
Facilitate training and communication to drive adoption and ongoing compliance across teams, suppliers, and sellers.
Building and maintaining project plans that capture every detail and dependency.
Tracking deliverables and ensuring timelines are met without gaps.
Driving program updates, specification changes, and ongoing enhancements after launch.
Serving as the point of contact for escalations and exceptions, driving quick resolution.
Handling program "noise" so leadership can focus on strategic priorities.
Proactively monitoring for risks or gaps and addressing them before they escalate.
Delivering training and communication plans for suppliers, sellers, and internal teams.
Engaging stakeholders to ensure alignment and accountability through the life of the program.
Reporting progress against KPIs to leadership and recommending improvements for long-term sustainability.

Benefits

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet.
Health benefits include medical, vision and dental coverage.
Financial benefits include 401(k), stock purchase and company-paid life insurance.
Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
The amount you receive depends on your job classification and length of employment.
It will meet or exceed the requirements of paid sick leave laws, where applicable.
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities.
Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates.
Tuition, books, and fees are completely paid for by Walmart.