Content Operations Manager

Walker Sands • Chicago, IL

9d • $65,000 - $73,625 • Hybrid

About The Position

We’re looking for a Content Operations Manager to lead content logistics and execution for a large-scale, enterprise-level conference. You’ll serve as the operational hub of a complex, high-visibility content program, ensuring that every presentation, speaker and asset moves seamlessly from intake to stage delivery. This role blends project management, content strategy, event production and marketing operations. The ideal candidate is detail-oriented, highly organized and thrives in fast-moving environments with multiple stakeholders and deliverables.

Requirements

• 5–7+ years of experience in content operations, event production or marketing operations , preferably in an agency or enterprise environment.
• Expertise with Airtable or similar CMS/project management systems.
• Demonstrated ability to manage multiple complex workflows and stakeholder groups.
• Exceptional organizational and communication skills, with high attention to detail.
• Ability to travel for onsite support (approximately 2-3 times per year).

Nice To Haves

• Experience supporting large-scale B2B events or conferences preferred.
• Experience with Cvent preferred.
• Experience using AI tools to drive efficiencies preferred.

Responsibilities

• Configure, manage and optimize CMS workflows for content and speaker submissions, approvals, revisions and asset delivery.
• Maintain accurate and up-to-date records and file versions for all sessions, speakers and deliverables.
• Process change requests, manage version control and ensure final approved assets reach production and AV teams.
• Track progress against workback schedules and coordinate review cycles with content strategists, creatives and clients.
• Proactively intervene to resolve content bottlenecks.
• Manage Speaker Resource Center and ensure timely delivery of templates, briefings and support materials.
• Coordinate speaker rehearsals, content readiness checkpoints and cue alignment with production teams.
• Support communication plans for speakers, moderators and internal stakeholders.
• Serve as a key liaison among content, creative, event production and client teams.
• Review decks and scripts for brand consistency, accuracy and accessibility.
• Ensure final materials meet standards and are prepared for AV handoff.
• Collaborate with creative and production partners to polish and package content for delivery.
• Lead recurring meetings, document outcomes and distribute follow-ups.
• Maintain and report on project status, risks and dependencies.
• Document and refine content management processes and best practices.
• Support live program execution, including backstage flow, cue management and content troubleshooting.
• Develop and manage speaker rehearsal schedule (run of show) and related tech support.
• Manage real-time version control and communicate updates to AV and show callers.
• Attend rehearsals, technical checks and production meetings.
• Attend additional on-site visits pre-conference as needed.
• May provide additional departmental or agency support based on needs and available bandwidth.

Benefits

• Comprehensive medical, dental, and vision plans, plus mental health resources, pet insurance, fertility benefits, and more.
• Employer-matched 401(k) and access to financial planning services.
• Take time as needed for vacations, mental health, or personal days. Includes 8 paid holidays, half-day summer Fridays, and a week off between Christmas and New Year.
• Mix of in-office and remote work, with tools to stay connected across teams.
• Celebrate five years with a two-week sabbatical and a $2,000 gift.
• Generous paid leave for new parents and caregivers, plus policies for pregnancy loss, adoption challenges, and more.
• Clear career paths, mentorship programs, and learning events to help you grow professionally.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed