Senior Technology Manager - Business Liaison

Bank of America • Pennington, AL

1d • Onsite

About The Position

At Bank of America, the Senior Technology Manager - Business Liaison role is central to driving ideation, concept development, and solution strategies that elevate the client and associate experience, drive operational excellence, and enable growth. This position serves as a strategic business liaison between Consumer Technology and the Consumer Line of Business. The ideal candidate is a strategic thinker with a passion for innovation and consumer-centric experiences, collaborative in a dynamic, evolving environment, and skilled in navigating ambiguity across Technology channel teams. They should possess a strong executive presence, influence across levels, and connect strategies and concepts around a shared vision. The role involves building and leading a team to deliver technology products and services that meet business outcomes, developing a technology strategy, ensuring compliance with standards, promoting modern Agile solution delivery practices, and coaching and mentoring teammates.

Requirements

• 10+ Years of experience in Technology or related field
• Business Partnership & Strategy Alignment: Trusted advisor to business leaders to understand strategy, goals, and emerging needs. Translate business vision into actionable technology opportunities, requirements, and strategic roadmaps. Serve as a trusted advisor to business partners, guiding them on feasibility, prioritization, and solution options.
• Innovation & Solution Design Integration: Facilitate ideation workshops and innovation activities to enable quick wins and cross channel integration. Prototype / Pilot concepts to further accelerate concept evaluation. Accelerate integration of new solutions into existing ecosystems, balancing innovation with scalability and sustainability.
• Technology Collaboration & Delivery Facilitation: Partner with technology teams—including engineering, product management, UX, and architecture—to shape solutions that align with business intent. Ensure requirements are well defined, understood, and translated into functional and technical specifications. Drive cross-team collaboration to ensure delivery teams are aligned on scope, expectations, timelines, and outcomes.
• Leadership & Communication: Act as the primary liaison between business and technology, ensuring transparency, shared understanding, and timely communication. Facilitate decision‑making by presenting clear options, trade-offs, and impacts. Build and maintain strong relationships across business domains and technology groups.
• Skills: Influence, Risk Management, Solution Design, Stakeholder Management, Technical Strategy Development, Analytical Thinking, Application Development, Collaboration, Result Orientation, Solution Delivery Process, Agile Practices, Architecture, Automation, Data Management, DevOps Practices
• Minimum Education Requirement: Bachelor’s degree or equivalent work experience

Nice To Haves

• Influence decision-making through clear, strategic storytelling that connects business goals with technical capabilities
• Present ideas and solutions with confidence and clarity, demonstrating strong executive presence
• Understand LOB strategy, goals, and emerging needs
• Translate vision into requirements and roadmaps
• Trusted Advisor
• Architecture and Innovation Lead with empathy and agility

Responsibilities

• Builds and manages by performing financial activities to inform workforce strategy and hiring practices, setting and tracking maturity and quality objectives, and training employees/teams to address feedback and achieve quality and performance objectives
• Manages solution delivery and application performance in production (app health, resiliency, performance, security, enterprise data management standards, audit exams and reviews), ensuring all relevant risk, financial, and compliance policies are met
• Manages relationships with business and technology partners and leads and creates followership in Communities of Practice in the organization
• Contributes to the technology strategy for their technical domain
• Creates an inclusive and healthy working environment and helps to resolve organizational impediments/blockers
• Ensures that execution is aligned with product strategy by working with product management and other stakeholders

Benefits

• Industry-leading benefits
• Access to paid time off
• Resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve
• Commitment to help employees through the transition period when they’re displaced as a result of a workforce reduction, realignment or similar measure

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 5,001-10,000 employees