Senior Technology Assistant

Muskingum County Library System • Zanesville, OH

27d • $20 - $22 • Onsite

About The Position

The Muskingum County Library System is seeking a Senior Technology Assistant to join our IT team . In this role, you will provide advanced technical support, lead key technology projects, and ensure our library’s digital resources are running smoothly for both staff and patrons .

Requirements

• An Associate’s Degree in Computer Science is a plus, equivalent experience will be considered
• 1–2 years of experience maintaining IT systems is preferred
• Must have a valid State of Ohio Driver’s License
• Knowledge of: Windows, various software packages, general networking applications, troubleshooting techniques, networking concepts, wireless systems, infrastructure troubleshooting, security tools, malware investigation, and cybersecurity awareness platforms.
• Ability to: work independently on complex technical issues and manage multiple priorities, to learn new technology systems, and interact professionally with staff, vendors, and external partners.
• Skill in operating and supporting computer hardware, peripherals, and software applications.

Responsibilities

• Provide Level 2 onsite and remote troubleshooting for complex hardware and software issues
• Manage computer imaging, deployment, and mobile device management (MDM) systems
• Lead initiatives like phishing simulations (KnowBe4) and malware investigations to keep our network secure
• Organize and track progress on technology projects aimed at improving library systems
• Work directly with vendors and provide hands-on training to staff on new library technology and software

Benefits

• Health, Dental and Vision Insurance
• 9 paid holidays and 3 floating holidays
• 186 hours of PTO earned annually
• Employee Assistance Program
• Retirement plan: OPERS- Mandatory 10% employee contribution, 14% employer contribution

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree