Senior Technician

Start with a job, stay for a career.•Virginia Beach, VA

4d•Onsite

About The Position

Start with a job, stay for a career. For over 100 years, Edward Rose & Sons has been committed to career development for our team members. We offer you the opportunity to grow in an environment where you will feel valued, have room for advancement, and be rewarded for your good work. We are currently looking for a Senior Technician to join our on-site operations team to help support a positive experience for our residents. Senior Technicians are our subject matter experts within the maintenance team. Senior Technicians are responsible for promoting resident interest and retention by providing exceptional customer service skills while completing work order repairs, preventive maintenance, and capital improvement projects for the apartment community. They share their expertise with members of the team and act as a mentor to advance skills within the team.

Requirements

High school diploma or equivalent is preferred.
Previous experience in multi-family property maintenance is preferred.
Knowledge of maintenance safety guidelines and procedures, and OSHA regulations (including state-specific) is preferred.
EPA Certification is required.
NATE (North American Technician Excellence) CHP-5 or equivalent certification is required.
CPO Certification and pool chemistry and maintenance skills are preferred.
Must be able to report to work during inclement weather conditions.
Ability to prioritize multiple tasks in a fast-paced environment.
Must possess exceptional customer service and communication skills.
Must possess excellent organizational and time-management skills.
Ability to use various technologies for online training and administrative purposes.
Must provide basic tools.
Must have an acceptable driving record and a valid driver’s license (if applicable, based on location).
Must have reliable personal vehicle for travel around the community (if applicable, based on location).
Must adhere to the team apparel policy.
Regular attendance, work ethic and strong interpersonal skills are required for success in this position.

Responsibilities

Evaluate, prioritize, and resolve work orders according to company quality standards.
Successfully perform plumbing tasks including pipe fitting, shut offs, sink replacements, faucet installations, garbage disposal installations, and repairs.
Troubleshoot, diagnose, and solve air conditioner, furnace, hot water heater and boiler issues.
Troubleshoot and diagnose appliance repairs.
Deliver quality carpentry work including replacing doors, doorjambs, drywall, trim, interior/exterior caulking, and step replacement.
Perform electrical repairs including switches, outlets, and light fixtures.
Repair ceramic tile and tub surround replacement.
Perform window installations.
Monitor, maintain and record accurate documentation on appropriate pool chemical levels.
Monitor inventory of the most commonly used parts to ensure adequate stock.
Understand the make-ready process for turning units.
Understand move-out pricing and process.
Must present the ability to execute job duties under stressful circumstances such as last-minute deadlines or other difficult situations.
Ability to oversee and manage to a budget on large scale maintenance projects.
Exhibit a positive and respectful disposition while interacting with residents, colleagues, and vendors.
Act as a mentor to other maintenance team members, advancing skill level for the team regarding technical, time management and customer service skills.
Ability to successfully perform and train the following technical skills: diagnosing and solving air conditioner and furnace issues, troubleshooting for ancillary services, advanced plumbing tasks, drywall replacement, appliance repair and installation, carpentry work, window installations, advanced electrical issues and thorough understanding of schematic and wiring diagrams, and installation and repair of ceramic tile and vinyl.
Provide operational oversight as a back-up for the maintenance or facilities supervisor as needed.
May be part of the on-call rotation as needed.
Ensure compliance with fair housing regulations, OSHA and company policies and procedures.
Troubleshoot ancillary repairs (if applicable, based on location).
Submit reports and checklists in a timely manner with minimal errors (if applicable, based on location).
Assist with snow/ice removal (if applicable, based on location).
Maintain the company vehicle, and vehicle inspection report (if applicable, based on location).
Monitor grounds condition and participate in daily grounds activities (if applicable, based on location).