Senior Technician

TRIMEDX•Green Bay, WI

About The Position

If you are wondering what makes TRIMEDX different, it's that all of our associates share in a common purpose of serving clients, patients, communities, and each other with equal measures of care and performance. Everyone is focused on serving the customer and we do that by collaborating and supporting each other Associates look forward to coming to work each day Every associate matters and makes a difference It is truly a culture like no other — We hope you will join our team! Find out more about our company and culture here. Summary The Senior Technician acts as a team lead working under the supervision of the Site Manager or Senior Site Manager. This role installs, inspects, troubleshoots, repairs, calibrates, and verifies the performance of highly complex medical equipment and systems, independent of technical supervision. The technician should be competent in the use of all applicable test equipment and tools required in the performance of duties. The technician in this role should be fully capable of educating others, including clinical staff, related to the technical integration of medical systems. The Senior Technician trains others, manages projects, attends customer meetings, helps to lead huddles, aids with managing daily operations of the team, including assisting the Site Manager or Senior Site Manager.

Requirements

Complex computer skills required, including the ability to administrate a system, interpret error codes, defragment hard-drives, replace power supplies, interpret computer codes and apply networking concepts.
Advanced knowledge of Microsoft Office applications required.
Ability to integrate information from a variety of sources.
Ability to lead, mentor, and influence the team.
Excellent interpersonal and customer service skills.
Strong written and verbal communication skills. Possess strong team lead, organizational, and time management skills in effort to make effective decisions.
Valid driver’s license required; variable travel requirements depending on primary site or regional territory that may require use of personal vehicle.
Must have CE experience and the knowledge and ability to influence others.
2-year degree in a technical/electronics field or equivalent experience required. This requirement will be waived if the applicant has received the TRIMEDX Trained Certification or completed an equivalent biomedical related certification program.
Minimum 5 years’ experience working with medical equipment in a clinical engineering or healthcare technology management environment.

Nice To Haves

Technical Certification such as A+, CBET, CRES or CLES preferred.

Responsibilities

Leadership -Apply knowledge and experience of technology and/or equipment to provide direction to others.
Motivate others through recognition.
Assist direct supervisor with workload distribution and scheduling of technician’s work.
Assist direct supervisor with on-call functions/rotational schedule within the ROTA database.
Train other technicians and provide feedback to direct supervisor related to others’ performance.
Monitor overall service delivery, including but not limited to; service turnaround time, service backlog and reducing Cannot Locate (CNL) devices.
Serve as a trainer to interns entry level and mid-level technicians.
Pull on-call and assist with managing on-call functions/rotational schedule within the ROTA database.
Serve as a liaison between the team and management.
Serve as a resource for the team by helping other technicians solve complex problems.
Support, coordinate and conduct team huddles delivering essential information.
Create and help to promote an environment for team growth.
Influence change through continuous improvement recommendations.
Technical Service -Perform preventative maintenance (PM), performance verifications (PV), electrical safety inspections (ESI) and operation verification procedures (OVP) on highly complex and intricate medical equipment devices.
Repair, install, and calibrate highly complex and intricate medical equipment devices.
Inform departments within the hospital of the status of repairs, scheduled inspections, and unusual equipment situations including Cyber events.
Identify in-source opportunities and address any customer concerns.
Work with, direct, and document the activities of subcontractors, vendors, and outside service technicians to ensure proper service delivery and ensure they follow the proper policies and procedures.
Maintain medical experience and expertise through ongoing training, growth, development, and education.
Lead service operations and special projects as assigned.
Travel to sites and\or work with other Central Office (CO) associates as necessary for the collection and analysis of information and\or data pertaining to any special assignments.
Serve as a technical resource to the department and coordinate cross-training/technician development across the department.
Utilize ETQ policies/procedures/processes as a guide in day-to-day activities.
Support and make recommendations on continuous improvement initiatives, utilize TIP’s, and work with leadership to implement identified corrective actions.
Regulatory Compliance -Lead by example in documentation of work performed maintaining quality and thorough notes for accuracy, insuring timeliness of work order completion.
Assist with work orders.
Ensure the accuracy and integrity of the equipment RSQ database to include the inventory, preventative maintenance (PM) schedules, and service history.
Adhere to the Medical Equipment Management Plan (MEMP), including all regulatory agency compliances and other applicable policies and procedures.
Ensure all service documentation is complete, timely, and accurate.
Assist the team with work orders with the goal of maintaining a zero balance at the end of each month.
Submit regulatory requests if/when needed.
Account Relationship Management -Build and maintain customer relationships within the various hospital departments.
Discuss equipment status and functionality with clinicians.
Adhere to the Mission, Vision, and Values of TRIMEDX and the hospital.
Interact with external customers and end users (technologists, nurses, technicians) to resolve issues.
Inventory -Perform periodic inspections of current inventory.
Verify the completion of Cyber work for new customer equipment as part of our Cyber Advanced program offering.
Perform performance verification (PV) to maintain a complete and accurate inventory of medical devices in RSQ, including trial and evaluation, rental, loaner equipment in addition to permanently assigned equipment inventor
Conduct audits with the team and hospital reassuring temporary devices are dispositioned timely.
Manage the inventory validation process, developing a plan of action to reassure monthly goals are achieved.
Perform rounding in hospital departments to verify accuracy of inventory.
General -Location(s): Single or multiple sites
Revenue: N/A
Financial Management: Budget, Expense management
Complexity: Tactical in nature; spends 65% of the time doing the work of a Tech (working leader)
Portfolio (Customer Size): N/A
Time Horizon: Daily (70%, including ticket assignment), weekly (30%) PM work will be assigned monthly. Travel may be required based on the customer or business needs. All other duties as assigned.