Senior Technician, Uplink Control Center
About The Position
As part of the Washington DC Uplink Control Center, you will oversee advanced uplink operations and system reliability. Senior Technicians provide operational leadership, coordinate complex routing and redundancy scenarios, and mentor junior team members while maintaining world-class service for millions of subscribers. Senior Uplink Control Center Technicians will oversee daily uplink operations, ensuring optimal performance of RF and IP-based systems. You’ll manage complex signal routing, switching, and redundancy across satellite and terrestrial systems while leading real-time troubleshooting for broadcast-impacting issues. In this role, you will provide mentorship, guidance, and training for junior technicians, document incidents and corrective actions, and collaborate with engineering and network operations teams to maintain and optimize system configurations. Through advanced knowledge of Uplink Distribution, Conditional Access, Data Service and Metadata Systems, Senior Uplink Control Center Technicians help sustain SiriusXM’s nationwide broadcast network and uphold the highest standards of audio delivery. Senior Uplink Control Center Technicians will oversee daily uplink operations, ensuring optimal performance of RF and IP-based systems. You’ll manage complex signal routing, switching, and redundancy across satellite and terrestrial systems while leading real-time troubleshooting for broadcast-impacting issues. In this role, you will provide mentorship, guidance, and training for junior technicians, document incidents and corrective actions, and collaborate with engineering and network operations teams to maintain and optimize system configurations. Through advanced knowledge of Uplink Distribution, Conditional Access, Data Service and Metadata Systems, Senior Uplink Control Center Technicians help sustain SiriusXM’s nationwide broadcast network and uphold the highest standards of audio delivery.
Requirements
- 0-2 years of experience in technical operations, satellite uplink, or broadcast environments.
- Associate degree in Broadcast Engineering, Telecommunications, or Electronics preferred.
- Demonstrated experience supporting live, mission-critical broadcast systems.
- Ability to lead by example and mentor in high-pressure environments.
- Availability to support a 24/7 facility, including holidays and weekends.
- Advanced understanding of satellite uplink and broadcast infrastructure, including RF systems, audio and metadata encoding, and encryption
- Experience with ServiceNow, Jira, or similar tools for incident management
- Proficiency with baseband and IP signal routing, Linux, and web-based monitoring tools
- Advanced knowledge of Ops Genie, ELK, or Splunk for monitoring and alerting
- Familiarity with Uplink Distribution and Conditional Access Systems
- Strong written and verbal communication skills
- Collaborative across engineering, network, and operations teams
- Displays initiative, accountability, and composure during live challenges
- This position requires the use of information or access to hardware which is subject to the International Traffic in Arms Regulations (ITAR). As required by ITAR, to perform this position you must be a U.S. Citizen, U.S. Permanent Resident (i.e., ‘Green Card Holder’), Political Asylee, or Refugee
Nice To Haves
- Experience with automation and/or AI tools such as ChatGPT, Gemini, etc.
- Provides operational leadership and guidance during live broadcasts
- Contributes to workflow efficiency, procedural improvement, and team development
Responsibilities
- Oversee daily uplink operations, ensuring optimal performance and integrity of RF and IP-based broadcast systems
- Manage complex signal routing, switching, and redundancy across multiple satellite and terrestrial systems
- Lead real-time troubleshooting and incident response for broadcast-impacting issues.
- Provide mentorship, guidance, and on-the-job training for junior technicians.
- Document incidents, corrective actions, and procedural enhancements within established systems.
- Collaborate with engineering and network operations teams on system configuration, maintenance, and testing.
- Support disaster recovery operations and contribute to system performance optimization efforts.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
Number of Employees
1,001-5,000 employees
