Senior Technician, Distribution Operations M-F 7:30am-4:00pm est

UPS

About The Position

Manages the delivery or deployment of contracted services to customers to ensure that SLAs (service level agreements) and KPI (key performance indicators) as defined in the relevant contracts are met or exceeded. Supports business products by collaborating with vendors, customers, and other internal support groups. Responsible for daily facility activities related to government compliance, inbound receipts, kitting, processing orders, procuring suppliers, managing inventory, staffing, facility inspections, employee engagement, development, safety, security, profitability, etc. Performs a variety of financial activities including forecasting, allocations, adjustments and creating annual business plans to meet business unit and corporate initiatives. Responsible for retaining and strengthening customer relationships which may include face to face customer service. Identifies and recommends opportunities for improving efficiency, effectiveness, and capabilities of the operation. May provide support to field stocking locations (FSL), agent locations across multiple geographies, and support the provider network. May operate powered industrial equipment. Performs technical, analytical, or maintenance work. Typically, knowledge is gained through a combination of formal education in a vocational or technical degree program and on-the-job training. Requires full proficiency in a range of technical, analytical, or scientific processes or procedures through training and considerable on-the-job experience. Completes a variety of atypical assignments. Works within defined technical processes and procedures or methodologies and may help determine the appropriate approach for new assignments. Works with a limited degree of supervision, with oversight focused only on complex new assignments. Acts as an informal resource for colleagues with less experience.

Requirements

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.
Requires full proficiency in a range of technical, analytical, or scientific processes or procedures through training and considerable on-the-job experience.
Typically, knowledge is gained through a combination of formal education in a vocational or technical degree program and on-the-job training.

Responsibilities

Manages the delivery or deployment of contracted services to customers to ensure that SLAs (service level agreements) and KPI (key performance indicators) as defined in the relevant contracts are met or exceeded.
Supports business products by collaborating with vendors, customers, and other internal support groups.
Responsible for daily facility activities related to government compliance, inbound receipts, kitting, processing orders, procuring suppliers, managing inventory, staffing, facility inspections, employee engagement, development, safety, security, profitability, etc.
Performs a variety of financial activities including forecasting, allocations, adjustments and creating annual business plans to meet business unit and corporate initiatives.
Responsible for retaining and strengthening customer relationships which may include face to face customer service.
Identifies and recommends opportunities for improving efficiency, effectiveness, and capabilities of the operation.
May provide support to field stocking locations (FSL), agent locations across multiple geographies, and support the provider network.
May operate powered industrial equipment.
Performs technical, analytical, or maintenance work.
Completes a variety of atypical assignments.
Works within defined technical processes and procedures or methodologies and may help determine the appropriate approach for new assignments.
Acts as an informal resource for colleagues with less experience.