Senior Technical Writer

United Airlines•Chicago, IL

7h•Hybrid

About The Position

This Senior Technical Writer role at United Airlines is within the Technical Operations team, which is responsible for the maintenance and repair of the airline's aircraft. The position involves the design, revision, and management of technical manuals, company manuals, and maintenance program task cards essential for both scheduled and unscheduled aircraft maintenance. A key aspect of the role is establishing and maintaining strong business relationships with internal Tech Ops customers, such as Aircraft Maintenance and Engineering, as well as external partners like Boeing and Airbus, to ensure documentation is updated to support evolving operations. The successful candidate will manage their workload in adherence to documented policies, procedures, and business requirements, prioritizing compliance and safety, and will also provide support to other technical writers. The role is based at the CSC-Willis Tower in Chicago, IL, operating on a hybrid-work schedule with three in-office days per week, subject to change based on company needs.

Requirements

Bachelor's degree or 4 years of relevant work experience
Technical Writing, Communications, Aviation Management, Engineering
3-5 years of related experience
S1000D, iSpec2000, XML Authoring
Aviation, military or equivalent industry experience
Must be legally authorized to work in the United States for any employer without sponsorship
Successful completion of interview required to meet job qualification
Reliable, punctual attendance is an essential function of the position

Nice To Haves

Airframe and Powerplant License
Project Management Professional
Six Sigma – Lean coordinator, green or black belt
2+ years Team leader/Supervisor
Boeing Toolbox, FoxPro (Visual Studio), MS SQL Server, Adobe Acrobat, Bluestream, Aircraft Maintenance Knowledge

Responsibilities

Design, revise and manage technical manuals, company manuals or maintenance program task cards used to accomplish scheduled and unscheduled maintenance and repair of United aircraft.
Establishes and maintains strong business relationships with various Tech Ops customers including, but not limited to, Aircraft Maintenance, Engineering and other external customers including Boeing and Airbus to facilitate documentation updates to support an evolving operation.
Manages workload in accordance with documented policies, procedures and business requirements, maintaining the highest level of compliance and safety.
Supports other technical writers.
Create, revise and maintain technical manuals, company manuals, or task cards
Provide support to the airline operation, fielding inquiries from maintenance and other operational Divisions as well as technical writers
Engage with OEM and vendor customers at industry level events to promote United's participation with the transformation of digital documentation
Conduct peer to peer reviews and routine audits to ensure compliance to company and regulatory standards