Senior Technical Writer

Datadog • Washington, DC

7h • Remote

About The Position

The Technical Writing & Documentation team creates engaging and informative technical content, particularly our public product documentation: Datadog Docs. Our team is hands-on with the technologies that Datadog monitors and collaborates with technical and product teams to create technical documentation for our APIs, SDKs, developer and security tools, and community developed integrations — thousands of pages of content!
What You’ll Do:
Partner with product and engineering teams to lead documentation projects and create public user documentation for security, observability, and automation products used by developers, SREs, and security engineers.
Gather technical details for public documentation by reviewing internal product materials and hands-on testing of products.
Create developer-facing documentation and guides for Datadog SDKs, APIs, and developer tools to enable the developer community to onboard and succeed with our products.
Collaborate with the documentation team to help maintain documentation standards and contribute to ongoing process improvements.
Participate in a business-hours interrupt-handling rotation to respond to documentation questions, requests, and issues as they come up.
Review and provide editorial feedback on documentation written by others to help maintain quality and consistency.
As a senior team member, you also provide coaching, mentoring, and guidance to others on the team.

Requirements

• You are an experienced technical writer with at least 5 years of experience writing technical documentation for developers, SREs, and security engineers.
• You are experienced in using Markdown, a static-site generator, and GitHub to develop and publish documentation with a ‘Docs as Code’ approach.
• You are comfortable and familiar with using basic Python and reading at least 1 other programming language (e.g., Java, Ruby).
• You are comfortable and familiar with modern infrastructure concepts such as cloud services and containers.
• You have publicly available technical writing samples.
• You have experience managing large and complex documentation sets and developing well-structured and effective information architecture.
• You have experience using AI tools as part of documentation work.

Nice To Haves

• Bonus points if you have experience documenting modern security platforms, particularly in areas such as application and API security, cloud workload protection, or application security testing.

Responsibilities

• Partner with product and engineering teams to lead documentation projects and create public user documentation for security, observability, and automation products used by developers, SREs, and security engineers.
• Gather technical details for public documentation by reviewing internal product materials and hands-on testing of products.
• Create developer-facing documentation and guides for Datadog SDKs, APIs, and developer tools to enable the developer community to onboard and succeed with our products.
• Collaborate with the documentation team to help maintain documentation standards and contribute to ongoing process improvements.
• Participate in a business-hours interrupt-handling rotation to respond to documentation questions, requests, and issues as they come up.
• Review and provide editorial feedback on documentation written by others to help maintain quality and consistency.
• As a senior team member, you also provide coaching, mentoring, and guidance to others on the team.

Benefits

• New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing
• Intradepartmental mentor and buddy program for in-house networking
• An inclusive company culture, ability to join our Community Guilds (Datadog employee resource groups)
• Access to Inclusion Talks, our internal panel discussions
• Free, global mental health benefits for employees and dependents age 6+
• Competitive global benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed