Senior Technical Writer

FICO

1d • Remote

About The Position

FICO (NYSE: FICO) is a leading global analytics software company, helping businesses in 100+ countries make better decisions. Join our world-class team today and fulfill your career potential! The Opportunity “Bring your passion for learning new and emerging technologies to FICO where you’ll be part of an innovative product team with hands-on access to the product.Our Technical Writers create documentation deliverables for leading edge software products deployed in Cloud, SaaS, ASP, and hosted environments. The deliverables may include installation guides, user guides, API reference guides, tutorials, examples, videos, and blogs.” – Director, Technical Publications What You’ll Contribute This role will be supporting UK-based teams, so candidate must be willing to start work between 7-8 am EST daily. Proactively learn about the FICO products to which you are assigned. Work with development team to define the documentation deliverables for each release. Research, write, and edit the deliverables. Coordinate the production and handoff of all final deliverables. Proactively explore architectural and platform issues relevant to the products, and provide technical assistance to sales, marketing, support and other technical writers. Frequently interact with Product Managers, Development and QA teams, subject-matter experts, and the Technical Publications team. Interaction is both scheduled and ad hoc in our iterative development environment. Work with other technical writers across FICO to look for ways to continually improve our processes and procedures. What We’re Seeking BA/BS degree in Technical Writing, English or Computer Science or relevant field. Significant technical writing or software development experience, or the equivalent combination of work experience and education—all candidates will be asked to provide writing samples. Proven ability with English spelling, grammar, punctuation, syntax and composition rules and a clear business/technical writing style. Experience writing programming guides and API references, and other technical documentation aimed at engineering audience. Experience writing topics in DITA and working with a content management system. Familiarity with Java, python, or another object-oriented programming language, strong preference for familiarity with python. Demonstrable experience with XML and HTML. Experience with Git/Github workflows. Experience with Bitbucket is a plus. Experience with Markdown or Docs-as-code is a plus. Experience working in an Agile environment is a plus. Our Offer to You An inclusive culture strongly reflecting our core values: Act Like an Owner, Delight Our Customers and Earn the Respect of Others. The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences. Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so. An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie. The targeted base pay range for this role is: $101,000 to $159,000 with this range reflecting differences in candidate knowledge, skills and experience. #LI-CH1 #LI-Remote Why Make a Move to FICO? At FICO, you can develop your career with a leading organization in one of the fastest-growing fields in technology today – Big Data analytics. You’ll play a part in our commitment to help businesses use data to improve every choice they make, using advances in artificial intelligence, machine learning, optimization, and much more. FICO makes a real difference in the way businesses operate worldwide: • Credit Scoring — FICO® Scores are used by 90 of the top 100 US lenders. • Fraud Detection and Security — 4 billion payment cards globally are protected by FICO fraud systems. • Lending — 3/4 of US mortgages are approved using the FICO Score. Global trends toward digital transformation have created tremendous demand for FICO’s solutions, placing us among the world’s top 100 software companies by revenue. We help many of the world’s largest banks, insurers, retailers, telecommunications providers and other firms reach a new level of success. Our success is dependent on really talented people – just like you – who thrive on the collaboration and innovation that’s nurtured by a diverse and inclusive environment. We’ll provide the support you need, while ensuring you have the freedom to develop your skills and grow your career. Join FICO and help change the way business thinks! Learn more about how you can fulfil your potential at www.fico.com/Careers FICO promotes a culture of inclusion and seeks to attract a diverse set of candidates for each job opportunity. We are an equal employment opportunity employer and we’re proud to offer employment and advancement opportunities to all candidates without regard to race, color, ancestry, religion, sex, national origin, pregnancy, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Research has shown that women and candidates from underrepresented communities may not apply for an opportunity if they don’t meet all stated qualifications. While our qualifications are clearly related to role success, each candidate’s profile is unique and strengths in certain skill and/or experience areas can be equally effective. If you believe you have many, but not necessarily all, of the stated qualifications we encourage you to apply. Information submitted with your application is subject to the FICO Privacy policy at https://www.fico.com/en/privacy-policy FICO (NYSE: FICO) is a leading global analytics software company, helping businesses in 100+ countries make better decisions. Join our world-class team today and fulfil your career potential!

Requirements

• BA/BS degree in Technical Writing, English or Computer Science or relevant field.
• Significant technical writing or software development experience, or the equivalent combination of work experience and education—all candidates will be asked to provide writing samples.
• Proven ability with English spelling, grammar, punctuation, syntax and composition rules and a clear business/technical writing style.
• Experience writing programming guides and API references, and other technical documentation aimed at engineering audience.
• Experience writing topics in DITA and working with a content management system.
• Familiarity with Java, python, or another object-oriented programming language, strong preference for familiarity with python.
• Demonstrable experience with XML and HTML.
• Experience with Git/Github workflows.

Nice To Haves

• Experience with Bitbucket is a plus.
• Experience with Markdown or Docs-as-code is a plus.
• Experience working in an Agile environment is a plus.

Responsibilities

• Proactively learn about the FICO products to which you are assigned.
• Work with development team to define the documentation deliverables for each release.
• Research, write, and edit the deliverables.
• Coordinate the production and handoff of all final deliverables.
• Proactively explore architectural and platform issues relevant to the products, and provide technical assistance to sales, marketing, support and other technical writers.
• Frequently interact with Product Managers, Development and QA teams, subject-matter experts, and the Technical Publications team. Interaction is both scheduled and ad hoc in our iterative development environment.
• Work with other technical writers across FICO to look for ways to continually improve our processes and procedures.

Benefits

• An inclusive culture strongly reflecting our core values: Act Like an Owner, Delight Our Customers and Earn the Respect of Others.
• The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences.
• Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so.
• An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level