Senior Technical Writer
About The Position
We are seeking a Senior Technical Writer to lead the development of structured, user-friendly surveys that incorporate troubleshooting steps for medical devices. This individual contributor role is ideal for someone with strong technical writing skills, hands-on experience in process mapping (e.g., using Visio), and a deep understanding of medical device operations. The successful candidate will work cross-functionally with teams such as R&D, Quality, Customer Service, and Product Management to ensure surveys are accurate, compliant, and optimized for clarity and usability. This role is pivotal in transforming complex technical information into intuitive workflows that support complaint handling, enhance customer support, and align with regulatory standards. Your contributions will have a direct impact on product performance, operational efficiency, and the overall customer experience. This position will be based out of our Abbott Diabetes Care in Alameda, CA and the individual will be expected to be onsite Monday-Friday.
Requirements
- Bachelor’s in Technical Communication, Engineering, Life Sciences, or related field.
- 3+ years in technical writing or survey design, preferably in Medical devices and regulated industries.
- Strong ability to simplify complex concepts.
- Excellent communication and collaboration skills; able to work well in team environments and contribute positively to group dynamics.
- Exceptional writing skills, with a strong emphasis on clarity, structure, and precision.
- Excellent analytical, project management, and organizational skills.
- Knowledge of FDA, ISO, CAPA, and complaint handling processes.
- Proficiency in Visio or similar tools for creating flow diagrams and process maps.
- Proficiency in Microsoft Office.
- Proven leadership and mentoring experience.
Responsibilities
- Develop and maintain troubleshooting surveys for medical devices.
- Create logic diagrams (e.g., Visio) to visualize workflows.
- Collaborate with SMEs, engineering, quality, and Customer Support teams.
- Lead review sessions to validate survey content.
- Address documentation issues related to complaints, CAPAs, and integrations.
- Partner with IT to implement surveys in complaint systems.
- Optimize documentation processes and identify automation opportunities.
- Ensure compliance with regulatory and quality standards.
- Apply best practices in survey flow design and branching logic.
- Maintain version control and documentation integrity.
- Report project status and mentor junior writers.
Benefits
- Career development with an international company where you can grow the career you dream of.
- Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
- An excellent retirement savings plan with a high employer contribution
- Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
- A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune.
- A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
5,001-10,000 employees
