Senior Technical Training Specialist

Performance Contracting Group • Lenexa, KS

3d • Hybrid

About The Position

We are seeking a talented Senior Technical Training Specialist to join our team in Lenexa, Kansas, at our corporate headquarters. Situated within the Information Technology (IT) department at PCG, the Technical Training team is on a mission to drive application adoption and elevate the utilization of technology across the organization. We support the Business by helping employees use the technology available to increase productivity and improve their day-to-day lives. This includes introducing new applications, sharing updates and changes to existing tools, and providing resources that enable employees to build their technical knowledge and skills throughout their Ownership at PCG. We own the creation, delivery, and maintenance of technical training content throughout the lifecycle of use. We work in parallel with Agile software development teams to advocate for learner needs throughout the project and develop support resources, setting employees up for success on Day 1. We also work hand-in-hand with Application Support and the Service Desk to ensure we can provide resources that proactively answer questions employees may have when they reach out.

Requirements

• College degree in Education, Organizational Development, or IT-related field preferred
• 2+ years of experience using content authoring tools (Articulate 360, Camtasia, Adobe Creative Suite, Canva, etc.)
• 5+ years of experience designing, creating, and delivering technical training solutions
• Ability and willingness to travel up to 20% annually
• Able to work on-site full-time (1 day/week remote after 90 days)
• Has exceptional oral and written communication skills, with experience in creating and delivering technical content to both technical and non-technical audiences at all organizational levels
• Has expert-level mastery working in Microsoft 365 productivity applications, SharePoint, and content authoring tools
• Applies adult learning theory, instructional design principles, and business acumen to ensure learning activities are relevant and reasonable within the context of stakeholder needs
• Demonstrates effective customer service and consultation skills when partnering with stakeholders across the organization
• Understands software delivery methodology, emerging cloud technologies, and DevOps principles
• Has a passion for continuous learning and conducts independent research to identify new workplace technologies, learning and development trends, and credible content to share with team members and learners
• Thinks creatively and explores innovative training solutions
• Gives, receives, and applies feedback constructively and professionally
• Strives to support a collaborative and inclusive culture through humility and empathy
• Is self-motivated to deliver consistent results and seeks to support teammates in accomplishing team goals

Nice To Haves

• APTD or CPTD Certification
• Experience in the construction industry
• Local to the Kansas City Metro area

Responsibilities

• Model best practices in Information Security
• Conduct research to build and maintain level of expertise on core technology, IT applications, and business strategies
• Build relationships throughout the organization to identify and address gaps in user training
• Develop effective training presentations, tutorials, instructor and student guides, practice activities, assessments, and evaluations in varied formats
• Create, review, and update resource materials as indicated by user feedback, application updates, and stakeholder requests
• Facilitate live, instructor-led training sessions with groups or individuals in a variety of settings (in-person, on-site, virtual)
• Maintain and communicate training schedules with end users and stakeholders
• Support strategic project planning, including needs analysis, during the project kick-off
• Help technical managers, IT developers, and specialists convey complex technical concepts and business/data workflows to non-technical audiences
• Collect and maintain training data to measure training engagement and effectiveness and to support department key performance indicators
• Coordinate external vendor-provided training with end users

Benefits

• Competitive pay
• Incentive bonus plan
• Employee stock ownership plan (ESOP)
• 401(k) retirement savings plan with match
• Medical, prescription drug, dental, and vision insurance plans with flexible spending account option
• Life insurance, AD&D, and disability benefits
• Employee assistance program (EAP)
• Flexible paid time off policy and paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees