Senior Technical Trainer - West Region

Amplitude • San Jose, CA

3d

About The Position

Amplitude’s mission is to be the operating system for digital business. We empower organizations to understand digital customer behavior and answer the question: “Where should we place our digital bets to maximize growth?” We approach challenges with humility, ownership, and a growth mindset, striving to improve ourselves, each other, and the value we bring to our customers and partners.
Are you passionate about helping others learn and adopt new tools? Do you thrive in dynamic, creative environments? Amplitude’s Customer Education team is seeking a Senior Technical Trainer to enable our customers to maximize the value of Amplitude’s products. You'll join a small yet impactful team shaping the way customers achieve success and contribute directly to Amplitude’s growth.
As a Senior Technical Trainer on our team, you will:
Deliver engaging training sessions: Facilitate training in various formats—including live virtual sessions, in-person workshops, and recorded/asynchronous sessions—for customers, partners, and internal teams.
Tailor learning experiences: Work closely with customers to understand their needs and data sets, adapting content to suit diverse skill levels, from analytics beginners to advanced users.
Master Amplitude’s products: Develop deep expertise across Amplitude’s growing product suite—including Analytics, Session Replay, Experimentation, and Guides & Surveys—to answer customer questions and guide them effectively.
Collaborate globally: Partner with the global Education team to shape training content and share insights from live engagements.
Support internal enablement: Provide product training for Amplitude team members as needed.
Work cross-functionally: Partner with customer-facing teams and account stakeholders to ensure a seamless training experience.
Support and enable regional services partners to deliver Amplitude training as part of their engagements (e.g., Implementation Bootcamps, Train-the-Trainer programs and consultative coaching).

Requirements

• Have excellent communication and presentation skills with the ability to explain complex concepts clearly.
• Are dynamic and enthusiastic, building strong interpersonal connections.
• Have a knack for self-directed learning and thrive in analytical problem-solving.
• Can prioritize effectively, managing multiple projects and tasks simultaneously.
• Are organized, methodical, and detail-oriented.
• Bring 2-3 years of experience delivering training, preferably in a SaaS environment.
• Have hands-on experience or familiarity with product analytics platforms, and a strong understanding of customer behavior analytics.
• Can travel 50-60% within the region, with occasional global travel.

Nice To Haves

• API Configuration
• SQL
• Google Analytics
• Google Tag manager

Responsibilities

• Deliver engaging training sessions: Facilitate training in various formats—including live virtual sessions, in-person workshops, and recorded/asynchronous sessions—for customers, partners, and internal teams.
• Tailor learning experiences: Work closely with customers to understand their needs and data sets, adapting content to suit diverse skill levels, from analytics beginners to advanced users.
• Master Amplitude’s products: Develop deep expertise across Amplitude’s growing product suite—including Analytics, Session Replay, Experimentation, and Guides & Surveys—to answer customer questions and guide them effectively.
• Collaborate globally: Partner with the global Education team to shape training content and share insights from live engagements.
• Support internal enablement: Provide product training for Amplitude team members as needed.
• Work cross-functionally: Partner with customer-facing teams and account stakeholders to ensure a seamless training experience.
• Support and enable regional services partners to deliver Amplitude training as part of their engagements (e.g., Implementation Bootcamps, Train-the-Trainer programs and consultative coaching).

Benefits

• Excellent ​M​edical, ​D​ental and ​V​ision insurance coverages, with 100% employer-paid premiums for employee ​M​edical, ​D​ental,​ ​​​​​​​​Vision on select plans
• Flexible time off, ​p​aid holidays, and more
• Generous stipends to spend on what matters most to you, whether that’s wellness (monthly), commuter transit/parking (monthly), learning and development (quarterly), home office equipment (annual), and much more
• Excellent Parental benefits including​:​ 12-20 weeks of Paid Parental Leave, Carrot Fertility Benefits/Adoption/Surrogacy support, Back-up Child Care support
• Mental health and wellness benefits including no cost employee access to Modern Health coaching & therapy Sessions and high quality physician office experience via One Medical membership (select U.S. locations only)
• Employee Stock Purchase Program​ (ESPP)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed