Senior Technical Support Manager

Sodexo•Anaheim, CA

13d•Remote

About The Position

Sodexo is seeking a Sr. Technical Support Manager to work with the OpEx Soft FM Services framework workstream. The role will be national in scope and support our clients across North American Healthcare. Our OpEx business will support various services: Environmental Services, Patient Transport, HAI Prevention, Service Response Centers (SRC), and Laundry/Linen. This is a virtual role with 50% travel and can reside anywhere in the United States with proximity to a national airport.

Requirements

Strong hands-on subject matter experience with Environmental Services, Patient Transport, SRC & HAI background
Background in healthcare ideally
Experience managing multiple locations or business segments
Able to build and foster relationships across Sodexo internally to ensure additional market growth and the promotion of comprehensive solutions offerings to clients
Experience in opening deployments within ES, SRC, PT, Linen Dist. & HAI service lines in a Healthcare Environment.
Minimum Education Requirement - Bachelor’s Degree or equivalent experienceMinimum Management Experience – 5 yearsMinimum Functional Experience – 5 years

Responsibilities

Supports product/products District Managers through the successful dissemination of technical systems, programs, and products.
Day to day leadership support of successful dissemination of technical systems, programs, and products of the brand
Provides innovative solutions to our clients that deliver cost and quality solutions.
Interprets relevant Sodexo policy and procedures and makes frequent business decisions, often without the benefit of direct guidance.
Interfaces with all levels of staff, current and prospective clients, and vendors.
Provide service and support to blue button requests