Technical Support Manager

Composites One • Rock Hill, SC

19h • Remote

About The Position

As a Technical Support Manager, you will be responsible for supporting technical sales and market development efforts within the advanced composites industry. The position combines technical expertise with strategic marketing and customer engagement to drive growth in targeted market segments. The ideal candidate should have a strong background in composite materials and processes, experience in developing customized solutions, and the ability to work cross-functionally with internal stakeholders to deliver value to customers and identify new opportunities for innovation.

Requirements

• Minimum of 2 years of experience in Advanced Composites Manufacturing.
• Minimum of 2 years of experience with Closed Mold Manufacturing processes.
• Bachelor’s Degree in Composites Engineering or a related field.
• Strong understanding of composite materials, including resin systems, fiber reinforcements, bonding technologies, and processing methods.
• Proven ability to support or drive technical sales and customer engagement.
• Proficient in MS Office applications, particularly Word and Excel.
• Valid driver's license required.

Nice To Haves

• Experience with sales promotion techniques within the composites market.
• Familiarity with SAP or similar enterprise resource planning systems.
• Experience with Microsoft 365 and Outlook email platform.
• Demonstrated success in technical sales or customer-facing roles.

Responsibilities

• Develop and manage market segment strategies, programs, and key customer relationships.
• Act as a technical consultant to align marketing, sales, and segment-specific initiatives.
• Gather customer requirements and deliver customized technical solutions and support.
• Create quotes and bids for customized or non-standard products and services.
• Evaluate customer systems for successful integration of company products.
• Prepare sales support materials, including proposals, contracts, and SLAs.
• Introduce, demonstrate, and promote new and existing products and services.
• Conduct market research and competitive analysis to inform strategy and tactics.
• Identify new product opportunities using existing technologies.
• Analyze and optimize market segment program effectiveness.
• Collaborate with Sales on customer-focused programs to drive ROI and sell-through.
• Forecast customer needs to support budgeting and program development.
• Deliver product training to internal teams and customers.

Benefits

• Our Team Members are eligible for annual bonuses and profit sharing because when the company thrives, we all benefit.
• Explore our comprehensive health, retirement, wellness, and professional growth programs in detail here .

What This Job Offers

• Job Type: Full-time
• Career Level: Manager