Senior Technical Support Engineer

Ralliant

25d

About The Position

As a Senior Technical Support Engineer, you will be a key player in supporting our global customer base across a wide range of Qualitrol products, including transformer, GIS, grid, and circuit breaker monitoring systems. You will act as a technical expert, collaborating closely with Engineering and Field Service teams to resolve issues and ensure customer satisfaction.

Requirements

5+ years of experience in technical support, field service, or R&D
Proven troubleshooting and problem-solving skills
Strong verbal and written communication abilities
Ability to interpret engineering documents and wiring diagrams
Valid driver’s license

Nice To Haves

Bachelor’s degree in Electrical or Electronic Engineering or related field
Experience with substation layouts and technical training
Familiarity with SCADA communication and IEC61850 protocols

Responsibilities

Diagnose and troubleshoot technical issues for monitoring devices: Transformer Monitoring: Online DGA (TM1, TM3, TM8), QTMS, QTMS-BM, QPDM
Grid Monitoring: IDM+, FL, Informa
GIS Monitoring: QPDM Gen3
Circuit Breaker Monitoring: QBCM
Provide remote support for installation, commissioning, maintenance, and repairs
Troubleshoot communication protocols and support SCADA system integration (Modbus, DNP3, IEC61850)
Guide customers through technical solutions via phone, email, remote connection, or chat
Track and resolve issues within agreed timeframes
Provide post-sales support for CBM projects
Escalate unresolved issues to Engineering or Quality teams
Log all support activities in Salesforce
Prepare accurate reports and documentation
Maintain strong client relationships and contribute to training initiatives