Senior Technical Support Analyst

CSC•Sacramento, CA

6d•Remote

About The Position

Senior Technical Support Analyst Remote-Americas Monday-Friday 8:00 am to 5:00 pm Pacific time,11:00 am to 8:00 pm Eastern, 10:00 am to 7:00 pm Central time The Senior Technical Support Analyst reports to a Senior Manager of Technical Product Support. This is a customer-facing role responsible for driving customer satisfaction with our products and services. The position requires someone to demonstrate strong problem-solving skills, technical ability, a service mentality, and ability to troubleshoot. The Support Services team is a dynamic customer- facing organization staffed predominately with individuals with desire to learn and possess strong software technical skills in property tax or other types of software. This role provides our customers with a unique experience that leans more toward a direct customer relationship role than a typical support center. Our primary location for Customer Operations is in San Diego, CA with roughly 70% of our current staff distributed across the United States. The Technical Support Analyst role is a fully remote role.

Requirements

Bachelor’s degree
5-7 years of previous product customer support or implementation, ideally in property tax software support or software application support
Knowledge of MS Windows, MS Office, and MS SQL network setup preferred
Ability to problem-solve
Ability to use initiative in identifying, addressing, and resolving day to day issues and challenges
Strong, positive, contagious attitude and work ethic
Effective communication skills
Desire to learn