Senior Technical Success Manager
About The Position
AppsFlyer is the global leader in mobile attribution and marketing analytics. Powering the connected mobile ecosystem, our platform enables marketers to make better decisions and improve results through privacy-forward measurement, analytics, and engagement tools. As the mobile landscape evolves-shaped by regulation, platform shifts, and user expectations-AppsFlyer helps our clients adapt, thrive, and lead with confidence. We are looking for a Senior Technical Success Manager (TSM) to join our Customer Success team. In this role, you will serve as a trusted technical advisor to a portfolio of strategic customers. You'll work closely with product, engineering, and marketing teams-both internally and client-side-to drive technical adoption, resolve issues, and unlock product value and business desired outcomes. The ideal candidate is technically adept, customer-obsessed, and excited to operate in a dynamic, evolving ecosystem.
Requirements
- 7+ years of experience in a client-facing technical role (e.g., Technical Account Manager, Solutions Engineer, Customer Success Engineer).
- Proficiency in at least one programming or scripting language (e.g., Python, JavaScript, SQL).
- Strong analytical and troubleshooting skills; comfortable working with large datasets and resolving data discrepancies.
- Excellent communication skills, with the ability to explain technical concepts to both technical and non-technical stakeholders.
- Excellent project management to drive the client's programs forward and achieve their business goals.
- Strong organizational skills, self-motivated, and process-oriented with an entrepreneurial mindset.
Nice To Haves
- Experience in mobile marketing, ad tech, martech, or analytics platforms.
- Prior experience at a SaaS company or working with APIs and mobile SDKs.
- Experience presenting to or influencing technical leadership and large audiences.
Responsibilities
- Own the relationship with technical stakeholders (Product, Engineering, and Technology teams) and assigned customers post-onboarding, ensuring continued adoption and value realization with the AppsFlyer platform.
- Optimize clients' technical integrations and product configurations to align with business goals.
- Partner with Customer Success Managers (CSMs) to support key accounts with technical guidance, solution design, and troubleshooting.
- Serve as a subject matter expert across AppsFlyer's offerings and educate clients on platform capabilities, best practices, and new features.
- Document reusable technical solutions and templates to scale adoption across teams and clients.
- Collaborate with cross-functional teams-including Product, Solutions Architecture, Partner Integrations, Marketing, and Engineering-to influence product strategy and resolve technical challenges.
- Engage in strategic conversations with senior technical and non-technical stakeholders on the client side.
- Represent AppsFlyer at industry events, conferences, and customer visits (up to 20% travel).
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Industry
Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
