Senior Technical Success Manager II
About The Position
Alloy is where you belong! Alloy helps solve the identity risk problem for companies that offer financial products by enabling them to outpace fraud and confidently serve more people around the world. Over 800 of the world’s largest financial institutions and fintechs turn to Alloy to take control of fraud, credit, and compliance risk, and grow with the clearest picture of their customers. Through our values: Be Bold, Get Scrappy, Collaborate, and Celebrate Our Differences, we are creating a workplace where you can grow, thrive, and belong. See how we’ve been continuously recognized and named one of Inc. Magazine’s Best Workplaces , Forbes America’s Best Startup Employers , Best Fintech to Work for by American Banker , year after year. Check out our investors and read more about us here . About the team Alloy is a leading provider of digital identity management, helping innovative FinTech companies and banks manage KYC, AML, and other components of client onboarding. Our single API enables clients to access 50+ third-party data sources in real time to improve decision-making and streamline client experiences. The Technical Success Manager (TSM) role is a future-state, senior technical partner position designed to own long-term technical success, architectural health, and strategic alignment for Alloy’s most complex customers and partners. This role is for someone who thrives in proactive, forward-looking technical leadership and can guide clients through architectural decisions that scale with their business. What you'll be doing As a Technical Success Manager, you will serve as a trusted technical advisor and advocate, owning the technical success strategy for named strategic accounts from signature through onboarding and beyond. This role is intentionally focused on strategy, architecture, and roadmap alignment
Requirements
- 5+ years of experience in Technical Success Management, Technical Account Management, Solutions Engineering, Implementation, or similar client-facing technical roles.
- Proven track record of independently managing enterprise or strategic accounts.
- Strong technical skills across: REST APIs and system integrations SQL (PostgreSQL preferred) Backend languages (Node.js preferred) Web development fundamentals (JavaScript, HTML/CSS, React)
- Experience scoping complex solutions, guiding migrations, and driving platform adoption.
- Exceptional communication skills, able to present to executives as well as collaborate with client engineers.
- Demonstrated ability to define and scale best practices across multiple accounts.
- Experience mentoring peers or junior team members.
Nice To Haves
- Background in financial services, fraud, or compliance is a plus.
Responsibilities
- Owning long term technical success for strategic account by driving architectural direction, system evolution and platform integrity do deliver on client’s business objectives
- Providing system-level guidance on integrations, workflows, and configurations, with a focus on scalability, safety, best practices, and impact
- Developing and maintaining forward-looking technical roadmaps aligned to customer business goals, presented through Technical Account Reviews (TARs), QBRs, and executive-facing technical narratives
- Leading technical client touchpoints to align on success metrics, long-term goals, and joint roadmaps
- Scoping and advising on client requests , translating requirements into clear technical designs and execution plans
- Proactively identifying technical risks and driving mitigation plans before issues become blockers
- Maintaining accurate technical documentation , including architecture, integration status, key decisions, and feature adoption
Benefits
- Unlimited PTO and flexible work policy
- Employee stock options
- Medical, dental, vision plans with HSA (monthly employer contribution) and FSA options
- 401k with 100% match up to 4% of annual employee compensation
- Eligible new parents receive 16 weeks of paid parental leave
- Home office stipend for new employees
- Annual Learning & Development annual stipend
- Well-being benefits include access to ClassPass, OneMedical, UrbanSitter, and Spring Health
- Hybrid work environment: employees are expected to work Tuesdays through Thursdays from our HQ in Union Square, Manhattan.
- Tasty lunches catered from a variety of local restaurants and frequent employee-organized cultural events contribute to our positive office energy. On Monday/Friday most employees Zoom into work from home while some take advantage of the quieter office.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
