Senior Technical Success Manager - LATAM

Snyk • Boston, MA

40d

About The Position

Snyk is the leader in secure AI software development, helping millions of developers develop fast and stay secure as AI transforms how software is built. Our AI-native Developer Security Platform integrates seamlessly into development and security workflows, making it easy to find, fix, and prevent vulnerabilities — from code and dependencies to containers and cloud. Our mission is to empower every developer to innovate securely in the AI era — boosting productivity while reducing business risk. We’re not your average security company - we build Snyk on One Team, Care Deeply, Customer Centric, and Forward Thinking. It’s how we stay driven, supportive, and always one step ahead as AI reshapes our world. Why this role? Ready to make a massive impact? We're looking for a tech-savvy educator and strategist to become a trusted advisor for hundreds of Snyk customers. As a Technical Success Manager (TSM) for Scaled Programs, you will be the technical champion for a large portfolio of customers, helping them embed security into their development workflows and achieve their DevSecOps goals with the Snyk Platform. In this role, you won't just manage accounts; you'll cultivate a community, turning your expertise into scalable programs that empower a vast portfolio of developers to build securely. You'll use data-driven insights to help hundreds of customers unlock business value and drive transformative change through programmatic, high-impact engagements.

Requirements

• You have 5+ years in a customer-facing technical role such as Customer Success, Solutions Engineering, or Technical Account Management.
• Fluency in Portuguese
• You have proven experience designing and executing one-to-many programs such as webinars, email campaigns, or workshops (A Scalable Mindset).
• You have a working knowledge of developer tools (e.g., GitHub, Jira, Jenkins, VSCode) and an understanding of the DevSecOps lifecycle (DevTools Proficiency & DevSecOps Acumen).
• You are proficient in AppSec concepts like SAST/DAST, SCA, SBOM, and secrets/container/IaC scanning.
• You bring the ability to be an effective and influential communicator (both written and verbal) with a wide range of personas.

Nice To Haves

• Have a Builder's Background—experience as a developer or with coding and Agentic AI systems.
• Are a Natural Educator who loves helping people understand how technology works.
• Bring hands-on experience with AppSec programs like threat modeling or vulnerability management (OWASP, NIST).
• Have experience with scripting or digital program transformation (Programmatic Pro).
• Hold relevant security certifications such as CISSP, CISM, or Security+.

Responsibilities

• Champion Customer Success at Scale: Design and execute engaging, scheduled sessions focused on technical and business outcomes to ensure every customer realizes increasing value from Snyk.
• Promote Scalable Adoption: Lead innovative programs, including one-to-many engagements like technical workshops and webinars, that equip new customers to achieve their security goals quickly and efficiently.
• Translate Data into Action: Analyze customer usage data to uncover trends, proactively identify risks, and trigger targeted, programmatic outreach to ensure the health and success of your portfolio.
• Build a Library of Success: Create and curate high-quality technical resources like tutorials and best practice guides that empower customers to self-serve and succeed independently.
• Be the Voice of Your Customer Portfolio: Act as a powerful internal advocate, synthesizing feedback to influence the product roadmap and collaborate with Sales, Product, and Support to address common needs.

Benefits

• Prioritize health, wellness, financial security, and life balance with programs tailored to your location and role.
• Flexible working hours, work-from home allowances, in-office perks, and time off for learning and self development
• Generous vacation and wellness time off, country-specific holidays, and 100% paid parental leave for all caregivers
• Health benefits, employee assistance plans, and annual wellness allowance
• Country-specific life insurance, disability benefits, and retirement/pension programs, plus mobile phone and education allowances

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed