Senior Technical Sales Support Engineer (Job Code:1002)

Freudenberg•Houston, TX

1d•Onsite

About The Position

Working at Freudenberg: We will wow your world! Responsibilities: Location: 10035 Brookriver Drive, Houston, TX 77040 Responsible for providing technical expertise in support of the Technical Sales Support Engineering team in their efforts to support the BAA sales organization, creating a competitive advantage, maximizing customer satisfaction, contributing to the return on investment objective for the company, and ensuring compliance with corporate policies and customer expectations; analyze technical information for the purpose of providing optimal solutions to the client’s sealing needs; make engineering recommendations for seal types, materials and sealing systems; provide engineering assistance in the field with seal installation, removal and troubleshooting of seals and systems, and commissioning, start-up/shut-down of compressors, pumps, expansion joints; evaluate failed seals and provide a detailed failure analysis with application recommendations in a Seal Failure Report; lead Root Cause Analysis on warranty incidents, as well as lead warranty response efforts; collaborate in the promotion, selling, and servicing of our products, consistent with the objectives of the company and the needs of the customer; prepare technical proposals, review purchase orders, and work closely with the planning, customer service; utilize and apply knowledge of Mechanical seal failure analysis, root cause analysis, Solid Edge, CATIA-V5, SolidWorks, CADRA, CAD software, SAP, seal supply systems, structural/thermal simulations, and project management procedures to perform assigned duties; ensure timely execution of quotations and orders to meet and exceed department key performance indicators; develop and review engineering drawings and product operation and maintenance manuals when needed to ensure accuracy; troubleshoot products and systems, and document findings and recommendations in a report; collaborate in the development and maintenance of engineering sales tools including surveys, reference lists, status updates, presentations, standard proposals, and technical guidelines; develop new designs and improvement of existing mechanical seals; create and conduct technical presentations for customers and potential customers as part of sales support functions; and communicate with management to ensure BAA remains up to date on the latest practices, standards and technologies

Requirements

Bachelor’s Degree in Mechanical Engineering, Manufacturing Engineering, or in a related field of study (will accept equivalent foreign degree)
Three (3) year in the position above, as an Applications Engineer, as a Lead Application Engineer, as a Project Engineer, or in a related occupation
Experience must include three (3) years use of all the following: Mechanical seal failure analysis, root cause analysis, Solid Edge, CATIA-V5, SolidWorks, CADRA, CAD software, SAP, seal supply systems, structural/thermal simulations, and project management procedures
Will also accept any suitable combination of education, training, and/or experience

Responsibilities

providing technical expertise in support of the Technical Sales Support Engineering team
analyze technical information for the purpose of providing optimal solutions to the client’s sealing needs
make engineering recommendations for seal types, materials and sealing systems
provide engineering assistance in the field with seal installation, removal and troubleshooting of seals and systems, and commissioning, start-up/shut-down of compressors, pumps, expansion joints
evaluate failed seals and provide a detailed failure analysis with application recommendations in a Seal Failure Report
lead Root Cause Analysis on warranty incidents, as well as lead warranty response efforts
collaborate in the promotion, selling, and servicing of our products, consistent with the objectives of the company and the needs of the customer
prepare technical proposals, review purchase orders, and work closely with the planning, customer service
utilize and apply knowledge of Mechanical seal failure analysis, root cause analysis, Solid Edge, CATIA-V5, SolidWorks, CADRA, CAD software, SAP, seal supply systems, structural/thermal simulations, and project management procedures to perform assigned duties
ensure timely execution of quotations and orders to meet and exceed department key performance indicators
develop and review engineering drawings and product operation and maintenance manuals when needed to ensure accuracy
troubleshoot products and systems, and document findings and recommendations in a report
collaborate in the development and maintenance of engineering sales tools including surveys, reference lists, status updates, presentations, standard proposals, and technical guidelines
develop new designs and improvement of existing mechanical seals
create and conduct technical presentations for customers and potential customers as part of sales support functions
communicate with management to ensure BAA remains up to date on the latest practices, standards and technologies