Senior Technical Project Manager

Miratech

5d•Remote

About The Position

The Senior Technical Project Manager is responsible for planning, executing, and delivering technical projects related to speech-enabled IVR and voice solutions. The role owns end-to-end project delivery, ensuring commitments are met on time, within scope, and in line with client expectations and organizational goals. This position works closely with engineering, architecture, QA, DevOps, design, and business stakeholders. It requires strong technical understanding of IVR projects, excellent delivery discipline, and the ability to manage complex, multi-stakeholder environments, including outsourced and distributed teams.

Requirements

5+ years of experience as a Project Manager or in a similar delivery role
Proven experience managing medium to large-scale technical projects
Mandatory experience managing speech-enabled IVR projects
Experience working in outsourcing delivery models (client-side or vendor/subcontractor)
Strong expertise in project planning, execution, and status reporting
Solid knowledge of risk, issue, and dependency management
Structured, methodical approach to problem-solving
Strong written and verbal communication and presentation skills
Customer-facing experience with the ability to manage client expectations
Experience managing remote and international project teams
Ability to understand commercial and business needs and work with multiple stakeholders

Responsibilities

Plan, execute, and deliver speech-enabled IVR and technical projects, releases end to end
Ensure delivery of commitments on time, within scope, and in accordance with agreed objectives
Identify client needs and expectations and ensure alignment throughout the project lifecycle
Set delivery priorities based on project objectives and business targets
Manage project scope, schedule, resources, and dependencies
Identify project risks and issues and define mitigation and contingency plans
Support up-sell activities and change request processes within existing engagements
Lead, coordinate, and develop cross-functional project teams to ensure successful delivery
Manage and align internal teams, vendors, and subcontractors
Prepare and present project status reports to internal and external stakeholders
Conduct regular stakeholder meetings to review progress, risks, and goals
Ensure project success across customer satisfaction, quality, delivery, and team performance

Benefits

Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.
Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility, and internship opportunities.
Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume